Clear Guidance, LLC

Providing care management and consultation to individuals and families 
Coaching life management skills and goal planning 
Contributing creative problem solving and navigation to supports

Consultant

UCP of MetroBoston, Inc.

Oversee and lead program directors who facilitate improvements in staff morale, manage workloads during growth periods, and maintain customer and employee satisfaction rates 
○	Mentor and coach staff and new managers to solve complex issues, resolve conflict, and navigate policy  
○	Assess staff and team learning needs in collaboration with managers 
○	Create and deliver required and customized workshops and training to build skills and improve performance
○	Coordinate the delivery of additional, specialized trainings with outside vendors 
○	Advise and consult on staff and HR related challenges to improve operations and efficiency
○	Assess organizational and department needs and oversee restructure to optimize staffing
○	Establish pipeline and process for advancement to improve promotional opportunities and staff retention
●	Improved trust and employee commitment by increasing transparency through Town Hall Meeting initiative and holding regular listening sessions
●	Developed pipeline for advancement and trained and coached employees through that transition, increased department staff's involvement in agency-wide committees and initiatives  
●	Increase effectiveness of workflows by reviewing data analysis and managing proposals  
●	Conduct annual performance reviews and develop improvement plans, provide ongoing oversight, and liaise with management to assess needs and goals as necessary
●	Serve as leadership consultant and provide private coaching and strategy to managers
●	Facilitate peer to peer learning and problem-solving sessions   
●	Provide training, coaching, and supervising to a team of per diem and freelance consultants 
●	Lead strategic planning for multiple departments 
○	Determine outcomes and ensure data capture and reporting
○	Provide data analysis and advise on process and program improvement
●	Oversee budgeting, spending, and revenue and provide financial analysis as needed

Assistant Vice President of Programs 

Leading a diverse team of dedicated healthcare professionals who assist individuals with disabilities in obtaining and managing in-home services 

Providing outreach and education about self-directed programs in the state of Massachusetts

Ensuring program integrity through oversight and ongoing, thoughtful review of policy and procedures 

Developed and continue to deliver original training curriculum on boundaries and professionalism, human rights and professional development

Improving relations between consumers and the program by taking the time to meet, listen and understand needs and concerns

Accomplishments
Increased the number of consumer's served by 150% 	

Improved the department's efficiency and effectiveness by updating internal procedures

Developed state of the art and unique training materials for both staff and clients

Created a pilot program to meet specific needs of parents with adult children with disabilities 

Produced and wrote an original video educating consumers and staff on human rights

Director of In-Home Supports

Consulting and assisting individuals with disabilities in obtaining in-home care to support independent living

Training individuals served on self-management and directing their own care 

Conducting orientation and assessments to determine need and ability of consumers 

Training new case managers on program responsibilities and advise in problem solving

Overseeing quality assurance of the program's procedures and ability to complete goals and contracted responsibilities

Managing insurance referrals from required medical providers 

Accomplishments: 
Developing original, multimedia materials and new training methods for both individuals we serve and agency case managers

Establishing positive relationships with other service providers to encourage stronger communication and increasing potential consumers' awareness of the program

Serving as a member of the Human Rights Committee, reviewing policies and incidents to ensure that the individual rights of those served by the agency are respected

Created the Human Rights Special Operations Subcommittee, whose goal is to complete special projects to educate individuals and staff on the legal and human rights of those served and encourage ways to continually support and protect those rights

Serving on the Safety Committee, a body whose goal is to constantly improve employee safety

Serving on the Direct Connect Committee, a body whose mission is to consistently improve moral and create an ultra-positive work environment

Assistant Director of In-Home Supports

Consulting individuals with disabilities and their families on obtaining in-home support services
 
Ensuring that services are effective and being utilized correctly, while also educating those served to self-manage programs

Facilitating the approval of services including tracking progress on individual cases, communicating with insurance providers and regulatory bodies to obtain the correct amount of aid for each individual's need.

Accomplishments: 
Increased the department's effectiveness by streamlining day-to-day functions and cross checking department procedures with program requirements.

Case Coordinator

MAB Community Services

Recruited by upper-management during a time of quick and necessary change. 

Overseeing the cases of multiple individuals with varying disabilities receiving supports, including but not limited to developing goals, managing day to day health and wellness and engaging in healthy and positive activities.

Supervising the direct care staff of the program. 

Ensuring that the regulations of involved agencies are met, the rights of each individual are respected, program rules and protocols are enforced and the residents are working towards both short-term and long-term goals to improve their independence.

Senior Case Manager

Ivy Street School, MAB Community Services

Supervising a staff of several counselors in a residential school setting. 

Developing a shift plan with assigned duties and activities. 

Running the day to day functions of the residential program as well as working on long term goals for students and staff. 

Leading a small team of counselors in interventions during time of crisis.  

Meeting with staff weekly to discuss progress and problem solve any ongoing issues.

Program Supervisor

Working with students diagnosed with cognitive disabilities and behavioral issues in a therapeutic, residential school program.  Daily duties include leading program activities, instituting and supporting behavior management plans, assisting with schoolwork and daily goals, teaching life skills, assessing students' progress and intervening in times of behavioral issues and crisis to ensure the safety and well being of all.

Residential Counselor/Advocate

Four Seasons Wine and Spirits (Valley Spirits)

Started as a store clerk and in short time promoted to supervisor in an independently-owned store selling a variety of beer, wine and liquor.  I grew my own knowledge of products in order to educate costumers. This education included beer and wine tastings and promotional events.
I supervised store shifts which included training new employees.
I focused on establishing relationships with customers and growing knowledge about the store through networking.

Manager

"Talent is maximized by effective teaching." Creative and motivated, delivering positive results through leading, educating and training.  Demonstrated ability in building relationships and conflict resolution. Focuses on mindfulness and supporting employees, teammates and colleagues holistically.  Adept at business development, growth, and strategic planning. Strong communicator through public speaking and writing. A firm believer in personal growth and continuous learning as a benefit to all.

Taplio

Brian J. Goddard, MBA's Linkedin Analytics

Brian J. Goddard, MBA

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