UPS Supply Chain Solutions

Keep track of assigned accounts to identify outstanding debts

Plan course of action to recover outstanding payments

Locate and contact debtors to inquire about their payment status

Negotiate payoff deadlines or payment plans

Handle questions or complaints

Investigate and resolve discrepancies

Create trust relationships with debtors when possible to avoid future issues

Update account status and database regularly

Alert superiors of debtors unwilling or unable to pay when necessary

Comply with requirements when legal action is unavoidable

GBS Collections Associate 

JPMorgan Chase & Co.

Prepared batches of work by extracting checks and remittances from envelopes

Inputting data into the system while following standard operating procedures and customer specific instructions for processing

Verifying negotiability of checks through customer specific instructions for processing

Re-associating check images to corresponding material while validating quality of images

Balancing/reconciling electronic and paper documentation

Analyzing information to determine accuracy and completeness of work

Conducting non-routine research


Recommending procedural and workflow changes to enhance quality and productivity


Making judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager

Demonstrating proficiency in all complexities, processing modes and department equipment

Maintaining site productivity and quality standards

Transaction Specialist II

Mourhair LLC

•3+ years of experience in online marketing

• Maintained business operations on sound financial footing with effective forecasting, budget
management, and resource allocation.

• Document orders and enter data for stocking purposes through Microsoft Excel spreadsheets.

• Built competitive edge with well-planned growth and strategic business development.

• Handled all administrative requirements, including records management, legal compliance, and tax
submissions.

• Developed website design for business.

Business Owner

Humana

Investigate, follow up with payers, and collect the insurance accounts receivables assigned by the manager.

Perform comprehensive follow up activities that facilitate cash collections and document follow up activity in the appropriate system.

Verify that the account sits at correct liability and balance with the payer.

Maintain professional interaction with colleagues and client.

Comply with Process Agreement.

Identify any payer-specific issues and communicates to team and manager.

Identify IPO’s.

Participate and contribute to daily shift briefings.

Comply with productivity standards while maintaining quality levels.

Account Resolution Specialist

• Performed verification and reconciliation of accounts.

• Processed and reconciled transactions of complex nature.

• Processed, verified and reconciled input documentation.

• Maintained appropriate files, reports, documentation and data.

• Worked on Special projects for and with supervisor.

•Analyzed claims for processing

• Worked with CMS(Centers for Medicare & Medicaid Services) verify enrollment.

•Worked with supervisor on special projects

Reconciliation Specialist

• Verified accuracy of billing data and revise any errors.

• Helped improve billing systems, including researching and incorporating alternative strategies for
handling high-volume work.

• Corrected system errors with proactive verification of billing information.

• Helped create best practices for department to maintain consistent quality and accuracy in billing
operations.

• Supported long-term department goals by giving feedback about billing procedures and collections
processes.

• Resolved enrollment issues according to company policies.

•Exceeded department goals 8 consecutive times during AEP season that were set according to guidelines.

Billing & Enrollment Specialist

I'm Brittany Greene first off I would like to say if you see a connect request from me just know I'm networking and mean no harm thank you, I'm currently an Collections Associate based in Kentucky. I'm passionate about helping people improve their financial situation and I'm highly motivated to help customers resolve their accounts efficiently and effectively. My expertise lies in account management, customer service, and collections. I'm experienced in developing customer relations, negotiating payment plans, and resolving customer disputes. I'm also well-versed in collections laws and regulations. My goal is to provide the best customer service experience by creating a win-win situation for both customers and the company. I'm confident I can make a positive contribution to your organization.

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