Medtronic

Support various Operation Units (OUs) within the Neuroscience portfolio by leading Field Corrective Actions and other Post Market activities via coordination with various stakeholders globally. OUs include:
1.	Cranial and Spinal Technologies
2.	Neuromodulation
3.	Pelvic Health and Gastric Therapies
4.	Neurovascular 
5.	Ear Nose and Throat

Among other responsibilities, identify and develop process improvements to increase effectiveness, efficiency, and compliance. Project(s) include:

•	Quality Management System Transformation: Support corporate initiative to create a simplified and streamlined QMS Governance and shared processes across the company to support the new Operating Model (re-org), while maintaining compliance, reducing the burden, and improving effectiveness and speed.

Quality Systems/Compliance Program Manager - Neuroscience Portfolio

•	Primary Global PHO/FCA coordinator/contact (SME)
•	Collaborate globally and cross-functionally to execute on product hold orders, which may involve the following functions: Customer Service, Post Market Quality, Distribution Centers, Manufacturing Facilities
•	Develop, establish, and maintain quality assurance programs, policies, processes, procedures, and controls ensuring that performance and quality of products conform to established standards and agency guidelines to ensure lasting customer satisfaction. 
•	Provide expertise and guidance in interpreting governmental regulations, agency guidelines, and internal policies to assure compliance. 
•	Serve as a liaison between the company and the various governmental agencies. 
•       Work directly with operating entities to ensure that inspections, statistical process control analyses, and audits are conducted continuingly as specified to enforce requirements and meet specifications.

Quality Systems Specialist - Post Market Risk Management

Medtronic Brain and Spine Therapies

• Primary Global PHO/FCA coordinator/contact (SME)
• Collaborate globally and cross-functionally to execute on product hold orders, which may involve the following functions: Customer Service, Post Market Quality, Distribution Centers, Manufacturing Facilities
• Serve as a liaison between the company and the various governmental agencies.

Associate Quality Systems Specialist - Post Market Risk Management

Medtronic Spine & Biologics

•	Processed all order types: stocking orders, sets, consignments, loaners, credits, and drop-shipments from the Memphis facility. Issued appropriate debit/credit for product movement between OUS markets. 
•	Processed all documentation that was pertinent to Letters of Credit, Temporary Imports, and Carnets.  Understood harmonize tariffs and how to determine the tariff by utilizing the Schedule B Commodity Reference Manual. 
•	Worked closely with the Regulatory department to coordinate documentation and maintain compliance. 
•	Promoted Touchless Order Production through Electronic Channels, such as MSTAR, GHX, and EDI.

Principle Customer Care Rep. - Service Innovation Group (SIG)/Automation Advocate (SME) 

•	Trained/developed team members to operate independently to accomplish team goals
•	Oversaw daily production to ensure work is processed within established timeframes; coordinated with other Leads to align DC staff.
•	Functioned as primary subject matter expert (SME) for receiving processes.

Distribution Group Lead IV, Memphis Order Processing

Domestic Order Processor II

I am a Quality Systems/Compliance SME with an interest in improving and promoting quality best practices and strategic marketing. I have been employed in the Medical Device and Technology  industry for over 10+ years.  Throughout those years I have gained experience with distribution/manufacturing procedures and processes, in customer service, quality systems and compliance. I also have experience in strategic marketing, more specifically, with creating/implementing marketing plans for both large scale corporations and non-profit organizations.

In my free time, I enjoy volunteering with children, participating in marketing projects, spending time with family, and traveling.

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