Brooke Duffy's Linkedin Analytics

I specialize in helping B2B SaaS platform companies navigate pivotal moments of transformation—whether that’s launching a start-up, scaling for growth, or integrating through mergers and acquisitions. My career has been built around bringing clarity to complexity, aligning sales, marketing, account management, and customer success into one cohesive, revenue-driving engine. For over 20 years, I’ve helped organizations unlock growth by connecting the right people, processes, and technologies. My approach is grounded in a people-first leadership philosophy—empowering teams, inspiring accountability, and ensuring that every strategy keeps the customer at the heart of the journey. I partner with CEOs and Boards to deliver pragmatic, outcome-driven go-to-market plans that not only fuel performance but also build resilient, scalable businesses. The goal? To create a customer engagement experience that is unique, undeniable, and unrepeatable—one that drives meaningful impact for the customer while delivering measurable results to the bottom line. Currently, I serve as VP of Client Relationships at Masabi, a SaaS platform transforming fare collection for public transit agencies. Masabi’s mission is to empower connected communities through our Fare Payments-as-a-Service platform, Justride, enabling seamless Mobility-as-a-Service (MaaS) experiences. Whether someone is commuting to work, heading to a big game, or making it home for the holidays—our goal is to make every journey as simple and stress-free as getting from point A to B. Because your journey is our journey.