Jim Brooks's Linkedin Analytics

Accomplished Contact Center Technology Leader and Information Technology Leader. Drives technology transformation. Develops strategic vision, leads high-impact initiatives, cultivates high-performing teams, and partners with diverse stakeholders to enhance customer experiences and achieve operational excellence. Delivers innovative and reliable solutions that improve outcomes, lower costs, and generate revenue opportunities across diverse sectors, including healthcare, life sciences, technology services, and transportation. Devoted to shaping the future of customer engagement technology, cultivating high-performing teams, and driving organizational success. Agent Assist | Agent Experience (AX) | Agile (process implementation) | Artificial Intelligence (AI) | Business Case Development | Cloud Migration | Contact Center as a Service (CCaaS) Vendors (Amazon, Calabrio, Cisco, Five9, Genesys, NICE, Twilio, Verint, Zoom) | Chat | Communication | Contact Center Consulting | Contact Center Roadmap | Contact Center Strategy | Contact Center Technology | Conversational AI | Customer Experience (CX) | Deployments | Discovery | Enterprise Design | Enterprise Support | Financial Management | Global/Offshore | Hiring | Information Technology | Influencing | Intelligent Voice Response (IVA, IVR) | Leadership | Managed Services | Migrations | Objectives and Key Results (OKR) | Presentation | Program Management | Requirements Gathering | Return on Investment (ROI) Analysis | Software as a Service (SaaS) | Stakeholder Management | Systems Integration | Team Management | Telecom Expense Management | Telecommunications | Telephony | Unified Communications | Vendor Management | Voice