delaware Brasil

Executive responsible for customer relations and artificial intelligence, working every day to optimize and grow companies with technologies

Customer Relationship Executive

SLLUP

Artificial Intelligence Advisor

Consultant

Sapore S.A

Technology director of the company that has more than 20 thousand employees working in almost 2 thousand retail outlets and corporate restaurants. Responsible for all IT fronts, from support and operations, to innovation projects, M&A and cyber security.

IT Director - CIO

Ourofino Saúde Animal

Responsible for all technology fronts of two large agribusiness companies, with the challenge of shared service for different businesses, always maintaining the best quality and user satisfaction.
Highlight: SAP S/4HANA and Salesforce Lightning Migration

Chief Information Officer

Telefônica Brasil

I led a team with more than 200 members, distributed across 30 squads, working with agile development to evolve Vivo's customer service systems, such as URA, Call Center, Whatsapp and Applications
Highlight: Consolidation of the Call Center with remote work

IT Senior Manager

Senior executive responsible for the teams that conduct Infrastructure projects, whether internal or coming from the business areas of the Telefonica Vivo group. Today the team works from architectural design to final implementation of more than 300 demands in parallel.

Raízen

Within the IT Infrastructure area, responsible for the budget (OPEX and CAPEX), support team and project office manager. Operating in all environments of the Cosan group, which includes the companies Raízen, Aguassanta, Comgas, Rumo-All, Radar, Mobil, etc. Under his management there are two coordinations, one being responsible for conducting projects within PMI guidelines and the other with the SAP Basis service team, Database, Virtualization, Citrix, Servers, Fixed Telephony, Networks, Storage, Unix, Mobile Telephony, Security, Backup, Data Center and NOC 24x7, with processes based on the ITIL model.

IT Manager

Coordenador da área de infraestrutura de TI da Raízen, tendo como responsabilidade todo orçamento (opex) da área como também mais de 80 liderados subdivididos entre os grupos de suporte SAP Basis, Banco de dados, Virtualização, Citrix, Servidores, Telefonia fixa, Redes, Storage, Unix, Telefonia Móvel, Segurança, Monitoramento, Backup, Data Center, Service Desk, Gestão de Contratos e Produção 24x7.

Coordenador de Infraestrutura TI

Accenture

Expertise in projects implementing customized systems, SOA architecture, ERP packages, WMS, CRM and process restructuring. He has been responsible for projects and support for large companies in the Retail, Industry and Service Provider sectors, where in addition to acting as a manager, he had technical experience on fronts linked to data architecture and integration due to his great technical knowledge in databases and integration tools.

IT Consulting

Experienced IT leader with over 20 years driving digital transformation in various sectors.

I successfully managed large multifunctional teams in the areas of architecture and development of customized systems, company integration, call center, implementation and migration of SAP S/4HANA and Salesforce.

I built, organized, managed and sustained High Performance Teams, including massive teams (+200), with distinct and complementary profiles.

Implemented innovative solutions such as artificial intelligence, automation and data analysis, generating value for the business.

I have a degree in Engineering from POLI USP, an MBA from FIA USP, a Master's in Administration from UNIMEP and a Specialization in AI from MIT.

Working in various sectors (industry, retail, services, telecommunications, etc.).

I like playing video games with my son Leonardo and having a good barbecue with family and friends.

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