Bryan Braddy's Linkedin Analytics

With nearly a decade and a half of experience in training operations and user services, I am passionate about elevating user experience and the adoption of various marketing technologies. I hold certifications in Aprimo Marketing Operations and censhare Software, and I have extensive knowledge of technical writing, user adoption, and hospitality management. As the Senior Manager of Training Operations at EMMsphere, I lead a team of talented trainers and consultants who deliver high-quality training programs to over 25 Fortune 500 clients across different industries. I also manage the departmental policies, goals, objectives, and procedures and negotiate contracts with clients and vendors. My holistic approach to training incorporates not only technology changes but also the surrounding processes and structures, resulting in improved user satisfaction and retention.