EagleView 

Sr. Customer Success Manager - Solar

EagleView Technology Corporation, through its two wholly owned subsidiaries, EagleView Technologies, Inc. and Pictometry International Corp., is the unparalleled provider of aerial imagery, data analytics and GIS solutions serving the commercial, government and public utility sectors. The company’s patented image capture processes and 3D modeling algorithms coupled with property-centric analytic tools empower end-user workflows with scalable, efficient and highly accurate answer sets in support of property claims, risk management, construction, emergency response, assessment, corridor mapping and more. For more information contact (866) 659-8439 or visit www.eagleview.com or www.pictometry.com

Customer Success Manager - Insurance/Solar

Lanyon

Key Successes
•	Responsible for the health and well-being of a $6M portfolio of annualized revenue
•	Managed KPI stoplight model with Lanyon's largest technology client to drive satisfaction
•	Built alternate process to gather, reconcile, and provide clients and team with accurate billing data
•	Lead project to collect, refine, and distribute global deployment best practices
•	Lead initiative to ensure training materials were available to clients and team for upcoming releases

This role focused on regular engagements with Enterprise customers in such industries as Technology, Financial Services, Biotech, and Energy in order to drive adoption, increase satisfaction, and support their overall strategy around meetings, events, and travel.

Customer Success Advisor - Corporate Accounts

Before You Buy CRM

The focus of this role was the creation and delivery of custom consulting & training Services to companies that were seeking to purchase customer relationship management (CRM) software.

CRM Consultant

Avidian Technologies -  Sales Pipeline Management and CRM Software

Key Successes
•	The first person in the company to have an NPS of 70 (Q4 2013)
•	Maintained an average NPS of 67
•	Managed 30+ implementations monthly
 •	Launched an average of 10 clients each month
•	Responsible for onsite training of key clients
•	Key accounts: Basler Electric, North American Breweries, Nicolet National Bank, and Leman USA 

The focus of this role was managing the entire client experience from the end of the sales process to the client launching their CRM.

Project Manager

Key Successes
•	Exceeded annual quotas by at least 20% every year
•	Managed a portfolio of over 350 accounts
•	Created a process that increased the quantity and quality of client engagements

This role focused on contract renewal, elimination of white-space via up-sell/cross-sell, client satisfaction and account retention.

Account Manager

Key Results Accomplished:
• Responsible for the health and well-being of a $10M portfolio of annual recurring revenue
• Created a more streamlined process and 3x increase in revenue with workflow changes
• Helped deliver a new product from client feedback that brought back a top tier client
• Managed KPI stoplight model with the largest technology client to drive satisfaction
• Maintained an average NPS of 67
• Managed 30+ implementations monthly
• Exceeded annual quotas by at least 20% every year
• Managed a portfolio of over 350 accounts

Taplio

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