Certegy Payment Solutions

EComm ACH Fraud & Risk Analyst, managing iGaming, Casino & Sportsbook accounts for CNP-focused clients.

Fraud & Risk Analyst

PFSweb, Inc.

Lead Chargeback & Fraud Data Analyst

Cheaper Than Dirt

Fraud Analyst (contract)

JC PENNEY CO

Fraud & Compliance Analyst (contract)

Paladin Group

Contract consulting work for Accertify, an American Express Company. 3rd Party Data Validation Service (DVS) Strategies & Implementations Specialist for Accertify clients.

Project management of 3rd party service implementations, implementation & client specific rule strategies for existing & newly partnered DVS services, working between 3rd party vendors and in-house technical team on implementation process creation and refinement, beta-testing and reporting on new DVS implementations to executive leadership.

Fraud Solutions Consulting & Data Validation Service Implementations Specialist

GetARoom.com

My primary objective is minimizing company-wide breakage, via thorough root cause analysis spanning all lines of business. I provide analysis to Executive Management, and partnered affiliates, in order to collaborate, and effectively identify solutions to root cause of chargeback-related loss, as well as assist in management of inherent OTA risks.

Lead Chargeback Analyst. Fraud analysis, Risk Management. Lead analyst of Customer Financial Dispute Resolution, overseeing all chargeback-related and arbitration procedures. Risk analysis reporting to Director of Risk Management, President and VP of Operations, CFO, CTO, and other executive management. Conducting internal/external fraud and loss prevention investigations. Designed, and implemented internal Chargeback Processing Guide. Working with Quality Assurance Lead on fraud and chargeback analyst development. Training of onshore, and offshore fraud and chargeback analysts. Working between IT, Risk Management, and Sr Operations Management to develop fraud prevention protocol. Developing and generating reports for QA, Chargeback and Fraud Loss RCA, and Financial Liability Risk Assessment. Design and implement risk review automation rules, determined by fraud and customer data analysis. Directly supervise team of 6+ chargeback analysts, and up to 17 fraud analysts, reviewing real time reservation information for risk assessment. Specializing in Chargeback Mitigation, Fraud Prevention, fraud data analysis for revising and building new automated order risk assessment rules, and Risk Management related to e-commerce, and travel/hospitality/service-based industries. 

Notable Accomplishment: 
-Boosted sustained average monthly chargeback win rate over 55% October, 2015 to March 2016 through root cause analysis project, and ongoing implementation of chargeback dispute process revisions.
-Reduced chargebacks received due to confirmed fraud instances by 40% of total, Q3 2016.

Sr. Chargeback Analyst / Sr. Fraud Data Analyst

Oaktopia Music Festival

Coordinating Stage management for 3-day Denton, TX based music and art festival with Sr. Stage Manager Supervisor, Event Management to venue coordinator, artist to venue contact management, time slot management, overseeing crew of 8+ stage managers at separate venues, reporting directly to top festival coordinators. http://www.oaktopiafest.com

Assistant Stage Management Coordinator

Cups and Crepes

Assistant to head chef. Testing and developing of new recipes. Training of new employees. Kitchen prep, inventory management, serving food, providing guests with an amazing dining experience, cashier duties, La Marzocco Master, appliance calibration, specialty coffees (latte art, cappuccinos, siphon method, pour over, cold brew).

Sous Chef & Barista Lead

Wells Fargo

Consumer banking sales and service banker. Inbound call center, handling 90-130+ calls, per day. Servicing of existing deposit and credit accounts, while promoting additional bank products and services to help our customer achieve financial success.

Sales and Service Phone Banker

Taco Bueno Restaurants

Assistant Manger, worked at 6 different DFW area restaurants. Maintain, and verify store P&L statement. Labor, and workflow management. Product Inventory management. Opening/Closing duties, cash handling, daily deposits, training of new employees, screening potential new hires, quality control, ensuring the best possible product served at all times, customer service, resolving customer concerns in a quick and friendly manner, to ensure positive customer experiences, and repeat business.

First Assistant Manager

Experienced eCommerce Fraud & Chargeback Data Analyst with a demonstrated history of data analysis, 3rd Party Data Validation Services, Fraud Prevention Tool implementations, and constructing effective fraud prevention processes. Skilled in iGaming, Retail, Ticketing, Travel industries with Chargebacks, Contact Centers, Fraud Detection, Root Cause Analysis, Project Management, and Sales.

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