Alvaria, Inc.

In my capacity as the Vice President of Product, I lead the strategic development and innovation of advanced employee engagement technology solutions. My role centers on orchestrating the growth and evolution of cutting-edge platforms that transform the way businesses manage and interpret employee data.

At the helm of product development, my efforts are directed towards integrating diverse data sources, leveraging real-time analytics, and ensuring scalability and flexibility to meet the dynamic needs of organizations. I am deeply involved in enhancing these platforms with the latest in AI and machine learning to provide insightful, data-driven employee strategies.

Collaboration with cross-functional teams is a cornerstone of my approach, ensuring that our solutions not only drive operational efficiency but also align seamlessly with user experience and organizational goals. My focus is on creating systems that offer comprehensive insights into the workforce, aiding in effective talent management and employee engagement.

My vision extends beyond traditional systems, aiming to establish a holistic and integrated approach to employee engagement and human resources management that empowers organizations to harness the full potential of their workforce data.

Vice President of Product Management - Workforce Management, Engagement and Productivity 

Genesys

As VP of Product Management at Genesys for 5 years, I played a pivotal role in driving product innovation and strengthening the company's market position in the customer experience technology space. My responsibilities included overseeing product development, fostering cross-functional collaboration, and guiding strategic product decisions to align with business objectives and customer needs.

During my tenure, I successfully expanded the product portfolio, launched new products and features, and increased market share. My efforts in implementing Agile methodologies and streamlining cross-functional collaboration accelerated product delivery and facilitated rapid adaptation to market changes. By focusing on enhancing product usability, performance, and support, I contributed to high customer retention rates and revenue growth. Additionally, I cultivated strategic partnerships and established Genesys as a thought leader, while fostering a culture of continuous learning and growth within the organization.

Vice President Of Product Management - Workforce Engagement Management

As the Global Director of Solution Strategy for over 3 years, I was responsible for ensuring the complete commercial readiness of the Genesys WEM Solution. My primary focus included product strategy, go-to-market planning, and the coordination of cross-functional teams to successfully bring our software offerings to market.

During my tenure, I played a pivotal role in refining the commercialization process, resulting in accelerated time-to-market and increased revenue growth. I collaborated closely with product development, marketing, sales, and customer support teams, creating a seamless transition from product ideation to customer adoption. By developing and executing comprehensive go-to-market strategies, I helped expand our market reach and enhanced customer satisfaction. Additionally, I led efforts in identifying new market opportunities, uncovering potential areas of growth, and enabling the business to capitalize on emerging trends. My commitment to driving commercial success and fostering a culture of collaboration contributed to the overall growth and competitiveness of the Genesys.

Global Director of Solution Strategy - Workforce Optimization and Omnichannel Desktop

As a Principal Business Consultant for just over 4 years, I focused on delivering exceptional business consulting outcomes within the customer and employee experience space. My responsibilities included working closely with clients to understand their unique needs, providing strategic guidance, and helping them leverage Genesys software to achieve their business goals.

During my tenure in this and my previous role, I successfully assisted over 200 organizations in harnessing the full potential of Genesys solutions, leading to improved customer experiences and employee engagement. By developing tailored strategies and offering expert insights, I helped clients optimize their operations, enhance customer satisfaction, and drive revenue growth. My dedication to maintaining strong client relationships and providing exceptional service led to numerous client referrals and a high rate of repeat business. Additionally, I contributed to the continuous improvement of Genesys' consulting methodologies by sharing best practices, feedback, and valuable insights gained from my extensive experience working with diverse clients. This commitment to excellence and knowledge sharing helped strengthen Genesys' reputation as a trusted partner in the customer and employee experience industry.

Principal Business Consultant

Strategic Solutions - Business Analyst

Senior Professional Services Consultant

Medibank Private

Business Operations Specialist

Workforce Planning Manager

Primus Telecom (Australia) Pty Ltd

Operational Business Planner - Customer Care

Technical Support Manager

For over two decades in the Customer and Employee Experience realm, I've championed business growth using a unique product-centric lens. In roles from Vice President of Product Management at Genesys to Global Director of Solution Strategy, I've honed an approach that melds technological innovation with deep human insight.

Navigating the intricacies of this domain, I've crafted customer-centric strategies and propelled digital transformations. This journey, marked by collaborations with 300+ organizations, has enriched my expertise in strategy development, journey mapping, and fostering collaboration across diverse teams.

In my recent role as Vice President of Product Management (since August 2023), I've been at the forefront of integrating technology with human-centric management. My current exploration? Unraveling the potential of Generative AI in revolutionizing our work dynamics.

If you're keen on diving into the future of Customer and Employee Experience or exploring transformative product strategies, I'm just a message away.

Best,
Cam

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