Caren I.'s Linkedin Analytics

Award-winning insurance professional with extensive expertise spanning medical insurance operations, financial lines, and motor claims management across the UAE market. With a proven track record of excellence recognized through multiple accolades, including Allianz Star of the Month and Outstanding Performance Awards, I bring comprehensive knowledge of UAE insurance regulations and best practices to every role. My journey in insurance has equipped me with deep expertise in medical policy administration, and regulatory compliance with DHA/HAAD/Riayati MOH guidelines. I excel in managing complex stakeholder relationships, from coordinating with TPAs and brokers to ensuring exceptional customer service delivery. My experience includes specialized training in Financial Lines Claims Adjustment from the UK, complemented by certifications in Life Insurance, OPEX Yellow Belt, and Excellence in Claims. In my current role as Operations Officer, I leverage my technical proficiency across multiple insurance platforms including CASA Xchanging, Global Genius, and Oracle ERP to streamline processes and enhance operational efficiency. My approach combines strong analytical skills with proactive problem-solving, ensuring both regulatory compliance and customer satisfaction. I take pride in my ability to identify and mitigate fraudulent activities while maintaining high standards of service excellence within established SLAs. Key strengths: Medical Insurance Operations | Claims Management | Financial Lines | Regulatory Compliance | Process Optimization | Stakeholder Management | Risk Assessment | Fraud Detection | Customer Service Excellence | Team Training | Quality Control | Documentation Management A dedicated professional with a Bachelor's in Computer Application, I am passionate about driving innovation in insurance operations while maintaining the highest standards of service delivery. My commitment to continuous learning and adaptation to industry changes enables me to consistently deliver value to organizations and stakeholders alike.