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Customer experience specialist/evangelist. Trouble-shooter Pattern-spotter Enthusiast/realist/cynic/optimistic TCB 24/7 Penske material MBIT/WGAF Have literally been around the world, talking to thousands of people about customer experience, what makes moments memorable, what makes them purr, and what makes them hulk-smash. I've interviewed on CATI, I've worked retail, I get amongst it. Years of experience means I have great anticipation, but I always keep an open mind Anyway, I'm not writing a book, so if you got this far, reach out and I'll tell you the rest.
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