Tryon Medical Partners

Improved customer satisfaction by 90% by addressing and resolving service-related issues promptly and professionally.
Streamlined service processes for quicker response times, enhancing overall customer experience by 40%
Collaborated with team members to develop new strategies for improving service quality and efficiency.
Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
Fostered positive work environment and encouraging teamwork to achieve desired results.

Revenue Cycle Payment Services Specialist

Westmed Medical Group

Responded to patient, family and external payer inquiries. Posted payments and processed refunds. Worked with outside entities to resolve issues with billing, claims and payments. Electronically submitted bills according to compliance guidelines. Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices. Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
Enhanced patient satisfaction by 90% by promptly addressing inquiries and resolving account issues. Streamlined billing processes for increased efficiency in managing patient accounts, increasing quarterly revenue by 20% in 2021

Patient Account Representative

Amerisource Bergen -Lash Group

Worked with Pharmaceutical field reimbursement specialist in South Florida and Puerto Rico to appeal denied insurance claims. 80% of denied coverage patient's were able to obtain insurance coverage of needed medicine. Investigated insurance coverage to determine reimbursement eligibility. Successfully helped 90% of patients find cost effective alternatives for obtaining medicine and outpatient medical care. Researched patient benefits to assist with insurance questions. Referred customers to organizations that may provide financial assistance. Advised managers and employees on state and federal employment regulations, collective agreements and classification programs. Resubmitted claims with new and amended information to insurance companies for processing. Assisted 100 customers per day with medical billing inquiries.

Sr. Reimbursement Counselor

Innovative , commercially focused, bilingual team player with years of experience in the healthcare industry. My goal is to enhance the patient experience by finding solutions and delivering timely results with 1st class professionalism, efficiency , and satisfaction for both patients and their providers.

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