JERA Americas

IT Support Manager

Senior System Engineer

KDDI America, Inc.

System Engineer

Harris County Sheriff's Office

●	Provide software and hardware support to 80 HCSO offices across the county.
●	Member of team of four doing PC deployments of 20 to 100 depending on the site.
●	Frequent access to confidential information in 5 different admin offices.

System Support Specialist

Corporate Travel Management US

●	Assistance with FortiClient VPN and Duo Security two-factor authentication for 200 remote users.  
●	Remote support of 500 North American users, both in remote offices and home users.
●	Track and create requests while resolving at least 10 tickets daily in ticketing system.

IT Support Officer

NexTier - formerly C&J Energy Services

●	Reduced time necessary to submit SAP security requests from 15-20 minutes to 5 minutes by 
         implementing automated upload spreadsheet in the SAP GRC module for security to action.
●	On-site, phone and remote support of approximately 5000 employees in 2 Houston headquarter 
        buildings and remote field offices.
●	Troubleshooting of domain migration issues for 600 users of newly acquired company.

IT Support Specialist

Shell

●	Eliminated need for 1 full-time employee by assuming additional role of administrator for Shell’s historical pricing database.
●	Decreased overnight processing time required for Trader position limit report by working with vendor to design and implement web-service processor that collected required data 2 hours earlier.
●	Improved turnaround from 1 week to 48 hours (about 2 days) by creating formal request form that gathered all required information for creation of new Market Data Objects for the Risk team.

Market Data Services Analyst

Senior Desktop & Cybersecurity Professional

Skills:
Customer Service
Vendor Management
Research
Training
Information Analysis
Requirements Gathering
PC hardware support
PC software support

Technologies:
Service Now
Service Desk Plus
O365
Active Directory
Duo Security
Bomgar
ConnectWise
Linux
Windows
Android
VMWare Player
Virtualbox

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