Carmel G.'s Linkedin Analytics

With over 20 years of experience and a passionate commitment to customer support in various capacities, I specialize in providing expert advice on employee benefits plans, policies, and procedures. My professional journey has been shaped by a strong foundation in customer support, team management, and technical proficiency in tools like JIRA, Zendesk, and Microsoft Office. Additionally, I place great importance on emotional intelligence and its role in achieving customer satisfaction. Throughout my extensive career, I have honed my skills in customer support leadership, utilizing tools like JIRA and Zendesk to enhance efficiency and response times. My certifications in customer service leadership, learning program management, and organizational communication further validate my commitment to delivering top-notch service. On the technical front, I am proficient in using tools such as JIRA to streamline project management and issue tracking. Zendesk is another essential tool in my arsenal, allowing for seamless customer support and issue resolution. Microsoft Office is a versatile suite that I leverage to create comprehensive reports and documents, contributing to informed decision-making. In addition to my role in the corporate world, I also serve as the CEO and Travel Agent of my independent agency. Here, I merge my marketing and sales skills to assist clients in planning and booking unforgettable vacations. I effectively communicate the benefits of travel arrangements, addressing client queries with the finesse of emotional intelligence. Objection handling is a routine part of my sales process, and my track record speaks to my proficiency in closing deals. Throughout the client's journey, I provide unwavering support and resources to ensure a seamless experience. This commitment to customer satisfaction mirrors my long-term goal – to create value and make a positive impact in every role I undertake. I actively seek and incorporate constructive feedback to identify areas for improvement, further enhancing my ability to excel in customer service, team management, technical skills, and emotional intelligence. In conclusion, my over 20 years of experience and passionate commitment to customer support in various capacities make me a valuable asset in the fields of customer support, team management, and technical proficiency. My dedication to fostering emotional intelligence and continuous improvement sets me apart, and I am eager to contribute to your organization's success.