CARMEN ANDREEA BELCESCU's Linkedin Analytics

After 20+ years of different customer interactions, most of them in hospitality and travel industry, a very sensitive and deeply competitive sector, I understood that people are the most important asset a company has in customer experience field and they are essential in customer`s experience. Even if the digital part is also crucial, generally, the human connection is what creates a memorable customer experience. Driven by human interactions and customer satisfaction, I assist companies in building strong customer relationships, identifying new business opportunities. I also encourage managers and teams to measure systematically the voice of the customer and use strategic actions, putting the customer needs in the center of the company. The Customers want a great experience. And they always have a choice. All companies should consider that in their actions and strategies!