Jane App

Product Specialist

• Assisting clinics and practitioners with specialized customer onboarding and 1:1 Demo calls

• Helping our Helpers through a variety of channels within a fast-paced and ever changing environment

Customer Support

lululemon

• Promoted to Floor Supervisor to provide frontline technical support to 800+ Educators

• Investigating trends driving volume to the Guest Education Centre (GEC) as Floor Captain and communicating critical updates to floor

• Industry leading support by monitoring adherences, chat/phone statuses

• Demonstrating and living lululemon's core values by leading our remote floor with Inclusivity, Diversity, Equality, and Action (IDEA)

GEC Floor Supervisor

• Built strong relationships with customers over phone, chat, and email channels

• Partnered with cross-functional teams daily ensuring customer retention and high satisfaction rates

• Embrace my entrepreneurial spirit by providing resolutions timely while navigating several resources and applications

• Mentor peers and providing ongoing support, coaching and education in weekly 1:1 sessions.

GEC Educator

Tommy Hilfiger

• Walked associates through utilizing POS software systems for inventory purposes

• Gathered trends and analyzed sales reports ; communicated daily business plan to sales associates in a take-charge attitude

Sales Team Lead

• Provided exceptional customer service to grow customer-brand relationship and disseminate product and company knowledge on retail floor

• Multi-tasked supporting customer inquiries from various departments in a fast-paced environment

Sales Associate

Passionate, agile, and tech-savvy self-starter with experience in floor supervision, coaching teams (and those new to software), and Practice Management Software. Currently Helping the Helpers of the healthcare industry at Jane App 🌱

I am always happy to connect with Customer Support Representatives, Health & Wellness Practitioners, and other graduates of Politics and Business Management that are looking to explore projects in these fields!

💡”If you’re not afraid of doing something, you’re probably not playing a big enough game”

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