Arcticana

Arcticana is a boutique consulting agency focusing on business transformation, operational excellence, and business technology. As the founder, I’m here to help your organization perform at its best and achieve its strategic objectives.

Customers include:
- Esystems Nordics
- Kekkilä-BVB 
- Skanio

Also leading the Arcticana Operational Excellence Community of Finland.

Founder

Kekkilä-BVB

Leading Kekkilä-BVB Business Processes Transformation and ERP renewal as an external Program Director. Keikkilä-BVB is the European leader in horticulture providing substrates, growing media products and materials to professional greenhouse growers, landscapers, retailers and consumers, in over 100 countries worldwide.

Program Director, Business Processes and ERP renewal

Skanio

Leading the go-to market strategy efforts of Skanio. Skanio advanced technology scanning services empowers building owners with comprehensive insights into their building and elevator modernization requirements while offering service providers and elevator manufacturers unprecedented prospects. Skanio fosters a dynamic ecosystem where innovation, collaboration and Digital Twins are the cornerstones of progress.

Board Member

Naava

Leading the renewal of the commercial strategy, the sales processes , the operating model, related business governance, as well as managing the sales tools development (CRM and Quote builder)

Vice President, Global Sales development

KONE

Global portfolio and operating model owner for KONE Modernization business (1.4b€ in sales in 2020). Responsibilities include leading program management office, transformation programs roadmap and communication, developing new processes and tools together with our global, area and frontline network to create the best possible experience for our customers. In addition, Head of Tendering and Ordering.

Director, Process development and Program management

Global business owner and team lead of Tendering and Ordering process for KONE Modernization business (1.4b€ in sales in 2020). Our responsibilities include driving activities in all KONE units using the business process and IT solutions; and implementation of application and product releases.

Head of Tendering and Ordering

Responsible for KONE CRM development, maintenance and support; Responsible for KONE CRM functional aspects and solution roadmap creation with key stakeholders; Responsible for managing KONE CRM Key user community (100+) and Global CRM team.

Head of CRM

Responsible for supporting global CRM users; training and managing global CRM key user community; developing business analysis tools within the CRM system together with global sales process owners.

Business Analyst, CRM

Citec Group

Developing tools, processes and methods within Sales and Marketing activities. Responsible for market and customer analysis and for collecting customer satisfaction surveys and metrics data. Creating reference cases for Sales and Marketing purposes. Responsible for the CRM system and customer events.

Sales and Marketing Manager

Ensuring effective project coordination in complex and international multi-projects environment for Nokia. Handling translation packages, error management, safety texts and platform help coordination; proofreading, launching live documentation, vendor coordination.

Publishing and Localization Coordinator - NOKIA

Häme University of Applied Sciences, HAMK

Responsible for Market Research, web editing, and development of the Traffic and Logistics R&D Center

Project Specialist

Hi! I'm Caroline, a French national with 20 years of experience in Finland - and I’m here to help your organization perform at its best and achieve its strategic objectives.  

Operational excellence and driving transformative change are my passion. I have nearly two decades of experience in successfully developing and deploying business and technology transformation for global organizations like NOKIA, CITEC, KONE, and NAAVA. From designing strategies to implementing solutions, I've overseen entire value chains. 

I aspire to leverage this experience to help your business get to the next level! And this is why I created my own boutique consulting agency Arcticana Oy. 

Contact me at caroline@arcticana.fi
Or simply call me +358 (0)504276920

Key Skills: Business transformation, Operational excellence, Business technology
(See Recommendations and Skills sections of my Linkedin profile to learn more)

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