Tangent

Chief Operating Officer

Operations Director

Head of Delivery

Wolff Olins

Delivery Director

VCCP

Project Director (Freelance)

Friday

I joined when Friday was 5 people, it’s now 60, with 7 project managers.
 
I built the delivery practice, defined all process, templates and tools and rolled out SCRUM methodology across the organisation. 

I project managed the redesign of HSBC.com, managed a 3-year delivery programme for the Co- operative Funeralcare and customer experience vision projects for Vodafone and STA Travel. Won lots of new business including Berry Brothers & Rudd and Co-operative Legal Services.

Fortune Cookie

Managed team through a period of rapid growth, grew team from 9-12 PMs. Focused on improving margin and delivery quality and improving team motivation. Responsible for rolling out SCRUM methodology and implementing resourcing and reporting tool.

Head of Project Management

Syzygy

Managed a team of 12 Project Managers, as well as ensuring the operational efficiency of the London office. 

Responsible for improving delivery process and in particular, collaboration between departments. Key mandate was to improve project and client profitability through changes to project management process. Responsible for contractual and commercial negotiations. Responsible for selection and implementation of a new timesheet and resourcing tool. Trained PM team in SCRUM methodology and ensured it was used correctly.

Agency.com

Responsible for the operational health of London office, managing up to 100 permanent and 50 contract staff and a number of partners to deliver revenues of up to £1m per month. 

Responsible for company shape, delivery and operational processes. Set up Agency.com outsourcing programme. Responsible for all business metrics including utilization, revenue pipeline, gross margin, project profit. Oversaw resourcing and studio management.

Responsible for the operational health of the London office, managing up to 100 permanent and 50 contract staff and a number of outsource partners to deliver £10m annual revenue. Responsible for revenue forecasting and capacity management, operational and delivery processes, resourcing and hiring. Reported to the Global board on a monthly basis.

Director of Delivery Operations

Head of Project Management for Agency.com London. Overall responsibility for approx £10m revenue per year and 12 project managers and 3 operations staff, of varying levels of seniority. Responsible for delivery process, pitches and the Deutsche Bank account.

Managed £5m programme of work including T-mobile UK, Dulux, GlaxoSmithKline and Sainsbury’s Bank. Line management of 4 project managers and management of a team of 30 across creative and technical disciplines.

Engagement manager

Project Manager

NatWest

Product Manager

Operations/Project Management within Digital and Financial Services.

Specialties: Experienced in process development, project and programme management, outsourcing, business metrics, resourcing and capacity management, pipeline management, studio management, shape planning, people management, career development and training, PMI, Prince. Certified SCRUM master.

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