Caron Margarete Pty Ltd 

I develop emotionally intelligent organisations with a Founder First principle.
If the founder (leader) of an organisation doesn't know how to utilise their emotional intelligence, how can they expect their employees to do so? 

I coach leaders and their teams to be adaptable, resilient, and optimistic in the face of anything that feels volatile, uncertain, complex, or ambiguous (so, anything business-as-usual)!

***Accomplishments***
~ I coached the establishment of a new consulting company and took the founder from uncomfortably billing $800/day to now comfortably billing $2,500/day 18 months later.
~ I designed and delivered an emotional intelligence, leadership, and human-centred design framework supporting a client’s 12-month leadership development program targeting executives.
~ I coached a newly promoted manager in state government in leadership, communication, and team management skills to excel in her role and quickly achieve another promotion.
~ I coached an enterprise executive through a successful change in careers while coping with new diagnoses of bipolar and ADHD
~ I supported a team with their toxic work culture in their development of systems to support each other and create long-lasting change in their department.

***Transferable skills***
~ Company directorship, management, and leadership
~ Self, time, and priority management
~ Stakeholder and client relationship management
~ Financial management
~ Marketing and communication, social media management

EQ Leadership Coach & Consultant

flexhive by Hudson

Flexhive is a business unit of Hudson Recruitment. It is a go-to on-demand talent platform providing contingent and non-BAU permanent recruitment solutions.

As an external Contractor (& not a Recruiter), my responsibilities as an Executive Scribe include, but not limited to:
~ Attend (remote) APS or State Government panel interviews producing detailed notes of candidate and panel responses with comprehensive, high quality summaries for the key selection reports.
~ Recruitment support: Scheduling, reference checks, candidate management.
~ Panel management: rating, process guidance, time management, technical support.
~ Scribe mentoring and training (needs basis).

As an Independent Panel Member, my responsibilities include, but not limited to:
~ Attend (remote) APS or State Government interviews as an assessor required to participate in the decision-making responsibilities of the recruitment process
~ Provide the scribe with comprehensive assessment of the candidate's performance in alignment with the key selection criteria.
~ Observe and avoid unconscious bias.

Transferable skills:
~ Advanced stakeholder engagement (Directors and Executives in APS and State Government)
~ Excellent written and verbal communication with a high degree of attention to detail and creativity
~ Strategic and critical thinking
~ Self, time, and priority management
~ Resilience in fast-paced, highly reactive work.

Testimonial (more on CV):

Queensland Department of Resources
“A massive thanks to Caron for undertaking the job. Caron’s professionalism exceeded my expectations in providing the panel with support, being flexible and reliable for interview times and also Caron’s very happy personality, being open, warm, considerate and very helpful. Caron has provided valuable insights into our conversations and deliberations and kept us conscious of how the candidate meets the competencies of the role. As Chair, the learnings have been very valuable.”

Executive Interview Scribe and Independent Panel Member

Chandler Macleod

Chandler Macleod, part of the internationally renown RGF Staffing Group, is the fourth largest recruitment agency in Australia and New Zealand. Across two roles for the Federal Government team, I supported with the sourcing and recruitment requirements for short- and long-term contracts, as well as manage the Scribes for APS department and agency recruitment. This contract role has recently concluded its short-term placement.

Responsibilities
• Recruitment Delivery Lead
◦ Utilise the in-house CRM and SEEK Talent to source candidates suitable for contract roles by aligning their skills and experience to the position description and clients' needs.
◦ Communicate with candidates to conduct a right-fit analysis.
◦ Track candidate progress to interview and provide interview preparation coaching and facilitate outcome feedback.
• Scribe Manager
◦ Manage the end-to-end process of the procurement process via AusTender or email requests from quote through to contract fulfilment of scribe services for national Australian Public Service departments and agencies.
◦ Liaise with clients to conduct needs analysis of their recruitment project requirements.
◦ Communicate with Executive Scribes to facilitate contract bookings, training, and mentoring.
◦ Track and monitor multiple projects simultaneously.

Achievements [in contract term]
1. With no prior recruitment experience, I learned the in-house CRM in two weeks, enabling me to quickly take on more complex recruitment jobs to support an understaffed team.
2. Conducted a thorough analysis of current as-is Scribe Management practice, and designed, documented, and implemented easy solutions to monitor and measure the financial outcomes of the scribe assignments.

Recruitment Delivery Lead and Scribe Manager (Federal Government)

An AI RPA ML Consulting company

This company* is a boutique automation consultancy that provides solutions in test automation, robotic process automation, and artificial intelligence. 

Responsibilities
~ Project Administration
   ~~ Coordination and administration of projects as/when required.
   ~~ Research, reporting and writing of required documentation.
~ Business analysis
   ~~ Stakeholder engagement and management
   ~~ As-is process workshop facilitation
   ~~ As-is process mapping and documentation
   ~~ Feasibility analysis and reporting 
~ Strategic Marketing
   ~~ Developed the strategic marketing plan.
   ~~ Segmentation/market analyses, product, price, distribution/channel strategy, promotions & communications, competitor intelligence.
~ Digital Communications
  ~~ Responsibility for company website content.
  ~~ Design and manage social media channels in alignment with agreed content strategy.

Accomplishments thus far
~ Certificate IV in Project Management
~ Hosted a panel sales webinar in collaboration with SAP Business Technology Platform and one of their clients, leading to 300 new leads and international market exposure.
~ Business analysis for a national business grants innovation initiative’s feasibility study worth $70,000, successfully winning eligibility for the Proof-of-Concept stage worth $700,000 (the change in Government ended the program).
~ Graphic designed new sales brochures for Test Automation, Robotic Process Automation, and Specia consulting services.
~ Produced 7-part video webinar replay series for LinkedIn marketing campaign resulting in 1000/day increase in impressions and three times the amount of engagement/reactions.

Transferable skills:
~ Project management
~ Business analysis
~ Stakeholder and client relationship management
~ Marketing and commmunication

*Not named to protect my reputation.

Project Coordinator with Business Analysis & Marketing

Cadence Property Group

Cadence Property Group is a fully integrated development and investment management business, focused on the commercial and industrial sectors of Australia. 

In this temporary contract role, my key responsibilities included, but not limited to:
~ High Net Wealth Personal Assistance
~ Calendar and email management
~ Travel and accommodation booking
~ Expense reconciliation
~ Project coordination support for the team as required
~ Production of high quality documentation, reports, and presentations
~ Coordination of reporting schedules and reporting requirements for the team
~ Support to Office and Facilities Management

Accomplisments:
~ Identified and worked with Finance to reduce the company software subscriptions by 65% by closing or amalgamating unnecessary accounts resulting in approx. $2.5k monthly savings.
~ Established the MD's first Personal Manual of all of his affairs and Need To Know Information, including Direct Reports data for quick reference using Confluence, which resulted in the permanent EA having a quick and successful onboarding experience).
~ Supporting the MD and the recruitment firm to conduct a thorough needs analysis for the permanent EA role.

Executive Assistant to the Managing Director

CoCo, the Coaching Platform

CoCo, the Coaching Platform, is an end-to-end coaching management platform that provides a streamlined, automated and personalised experience for the management of coaching engagements and programmes for company learning and development or human resource departments, coach consultancies, coaches and coachees (employees or clients).

Responsibilities:
-- Strategic Marketing
 - Develop a strategic marketing plan
 - Segmentation/market analyses, product, price, distribution/channel strategy, promotions & communications, competitor intelligence - for coaches, coachees, consultancies and enterprise clients

-- Campaign Management 
 - Translates insights to segmentation, targeting & positioning campaigns
 - Design, develop and execute targeted campaigns
 - Continuously run conversion optimisation testing to increase sales and customer conversion via channels
 - Analyse performance, track results, build a 'test and learn' environment

-- Digital Communications
 - Responsibility for company website content
 - Design and manage social media channels in alignment with agreed content strategy.

Achievements to-date:
- Supported the design and implementation of the new subscription model.
- Development, design and creation of the CoCo brand, colours, style guide, logos and messaging
- Established all social media accounts, descriptions and headers
- Write, designed and published a comprehensive brochure that covers all market sectors, as well as promotional BD flyers for each market sector and needs: Coaches, Coachees, Consultancy, Business, Verification, and Faculty; and, published co-branded marketing collateral for all partners & leads.
- Pre- and post-production curation, editing and hosting for the interview, video-based marketing program, CoCo Coaching Show, and the membership exclusive content, the Coach Benefit Programme
- Quadrupled my network of coaches and people interesting in coaching services for CoCo and strengthened associations with coaches on the platform.

Marketing and Communications Manager (Part time contract)

G2L-Unity Limited

G2L-Unity develops bespoke website, mobile application and software solutions for companies of any size. Offering a full lifecycle of startup-to-sold solutions, guiding their clients through the maze of technological jargon and providing a tailored, individual experience.

- Develop with key stakeholders 2023 Strategy towards Director transition
- Process map current-to-future state in accordance with the strategy
- Provide a proactive approach to defining, performing and documenting processes
- Ability to work in a fast-moving, dynamic, and remote team across multiple time zones
- Analyse and provide actionable insights on workforce profiles to align to business goals and build strategic capabilities
- Collaborate with CEO & CFO to ensure project expenditure and financial management is budgeted, paid and accounted for
- Analyse production management and project releases and report results to delivery team stakeholders to identify areas for improvement
- Create and customise an agile delivery dashboard and metrics to track progress and efficiency of project development and releases
- Communicate delivered and planned project features, key learnings, and other relevant announcements to business stakeholders and senior management
- Train and guide technology teams on business management processes and tools
- Support operational risk management activities including addressing risk findings and implementing controls

Achievements to-date:
- Review and support of CEO and CFO for business systems, financial management, process and procedure analysis to determine best practice and improved business operations
- Project manage the completion of an advanced shipping e-commerce website project, coordinating conflicting expectations and cultural differences between the British client and Indian development team.
- Project management and marketing collateral production and publication for in-house developed sensor technology solution.

Operations Officer (Full time contract)

Your Third Voice Podcast

*Note: the podcast is now closed, please do not ask to produce its content. 

- Production of a pre-recorded, long-format interview podcast on the educational and
inspirational topics of business, leadership, mental & emotional wellbeing, and
communication.
- Recording studio production including facilitation of recording equipment, sound desk and
recording software
- Research, coordination and communication with interview guests
- Advertiser stakeholder and public relations
- Social media and podcast platform marketing and communication management

Podcast Host

Your Third Hand Services

- Executive assistant services – diary management, client & stakeholder relations, meeting
minute-taking, presentation and document creation and compilation
- Project coordination and management
- Customer experience design and testing, innovation and creativity training
- Marketing management, communications and social media content creation, pipeline
management, public relations
- Website management (front and backend)

Outcomes include, but not limited to:
- Executive assistance to an Ear, Nose, Throat Surgeon for her private practice, and
two businesses, in additional to personal affairs, including property management
- Acting co-CEO and project manager for a software startup while he took leave to
recover from cancer
- Supported in a human-centred and user experience design project for a
multi-national client in conjunction with a design agency
- Managed a team of ten call centre representatives for a multi-national not-for-profit
fundraising campaign securing over $200k in donations in six months
- Designed and implemented improved sales practices and administrative operations
for a small telecommunications and energy brokerage company

Virtual Executive Assistant and Project Manager

Lean In Circle

Facilitate training & development for a group of 15+ people (aged 14-50+) once a month
Discuss and watch professional lectures on gender equality topics

The Village Circle Facilitator (voluntary)

Hiya m'luvs, I love being a coach and I love the topic of emotional intelligence (EQ). 

***What is Coaching?***
Helping clients to improve their performance and enhance their quality of life.

***What is EQ?***
It describes the ability to to perceive and manage the emotions of one self and of others and to use this information to guide your thoughts, actions, and reactions.

***What is EQ Leadership Coaching and Consulting?***
I develop emotionally intelligent organisations with a Founder First principle.
If the founder (leader) of an organisation doesn't know how to utilise their emotional intelligence, how can they expect their employees to do so? 

I coach leaders and their teams to be adaptable, resilient, and optimistic in the face of anything that feels volatile, uncertain, complex, or ambiguous (so, anything business-as-usual)!

My coaching clients are exclusively Nigerian entrepreneurs supported outside Australian office hours. This frees me to focus on working full-time for an Australian-based organisation. 

***Why Nigerians?***
I'm married to Yoruba Nigerian. He is my #YorubaKing, I am his Queen. We're building a house and establishing a farm in Lagos. We are working towards relocating there permanently.

Reach out if you can think of ways we can collaborate to make that happen faster.

***I'm a writer and educator***
I am sharing my exploration into building a business in Nigeria while still in Australia in my Substack newsletter, The Business Documentarian [https://thebusinessdocumentarian.substack.com]. 

I am documenting the journey—warts, honesty, and all—and teaching every tool, tip, and technique that I know, learn, and relearn to build this business, subscribe to grow your business alongside mine!
 
Blessed be!
🌟

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