Quality and Assurance (QA) Lead
1. Spearheaded the QA effort of Change Management training which included reviewing and enhancing over 50 hours of content on the SAP Enable Now platform leading to a 100% content accuracy rate before deployment.
2. Collaborated with offshore development teams to create and refine content resulting in a 30% increase in content production efficiency and a 20% improvement in user comprehension.
3. Assisted in the transformation of recorded content into comprehensive employee manuals which reduced onboarding time by 25% and improved new hire training satisfaction scores by 40%.

Lead Content Developer
1. As a Senior Associate at Ernst and Young, designed and executed a strategic plan to develop 200+ hours of training content within a tight one-month deadline, ensuring the project was completed 10% ahead of schedule.
2. Utilized SAP Enable Now to create interactive simulations, training videos, and job aids that increased user engagement by 50% and contributed to a 75% reduction in client lag time during daily operations.
3. Played a pivotal role in delivering both User Acceptance Training (UAT) and End User Training (EUT), leading to a seamless transition for the client to the new SAP S/4HANA system.
4. Led a rigorous Quality Assurance (QA) initiative for training simulations, meticulously reviewing over 100 hours of content, which heightened the overall content quality by 35% and received commendations from both the client and the delivery team.

Senior Associate

Accenture

Emerging Technology Consultant
1. Facilitated a global Virtual Reality (VR) transformation by aiding in the adoption of VR headsets and technology licenses, affecting the strategic technology direction for a multi-billion-dollar initiative.
2. Architected and implemented a headset distribution process addressing legal, geographic, and brand considerations, enhancing global operational efficiency.
3. Developed a budget plan for a $10B investment, conducting brand pricing analysis to inform procurement strategies and maximize return on investment.

Business Process Design Lead
1. Championed a digital security transformation initiative, collaborating with cross-functional teams to establish comprehensive requirements, thus accelerating deployment readiness by 30%.
2. Innovated process flows for IT deployments, enhancing procedural efficiency by 15% and reducing time-to-market for technology solutions.
3. Streamlined IT management processes by leading project managers to eliminate redundancies, boosting overall team productivity by 25%.

Customer Service Support Specialist
1. Served as the critical link between IT and Fraud departments to expedite the resolution of fraud cases, contributing to a 35% improvement in case handling efficiency.
2. Supported the establishment of fraud detection metrics and protocols, aiding in a 20% enhancement in the fraud prevention system's accuracy.

Cross Functional Team Lead
1. Led the synchronization of marketing and technical team efforts to expedite the product development lifecycle yielding a 10% improvement in product rollout speed.
2. Pioneered analytics-driven marketing strategies for product outreach leading to a 25% increase in marketing ROI and informed product lifecycle decisions.
3. Functioned as the primary liaison for cross-departmental teams significantly enhancing project coherence and stakeholder communication efficiency.

Technology Consultant

Procurement Specialist
1. Implemented real-time inventory monitoring processes, slashing maintenance expenses by optimizing supply chain management and tracking spending trends.
2. Forged strategic alliances with client leadership to renegotiate customer contracts, securing competitive pricing and achieving a 20% cost reduction on key products.
3. Leveraged data analytics to identify high-quality products at competitive prices, enhancing product selection efficiency by 30%.

SAP Merger and Acquisition Specialist
1. Spearheaded the business and technological integration of major merger initiatives, uniting sales, and distribution systems seamlessly across corporate entities.
2. Supervised the management of over $1B in inventory during transition phases, ensuring zero interruption in supply chain continuity.
3. Redesigned and updated integration processes in collaboration with Accenture and client leadership, increasing operational efficiency post-merger by 25%.
4. Conducted comprehensive training sessions on new process updates, resulting in a 100% team adoption rate within the first month post-training.
5. Acted as the principal liaison between executive leadership and cross-functional teams, bolstering communication and project alignment across global teams.

Senior Analyst

Functional SAP Analyst
1. Spearheaded the SAP supply chain team to overhaul processing documentation, resulting in a direct saving of $100M for the client within a six-month period, surpassing the project's cost-saving target by 20%.
2. Partnered with Accenture and client leadership to refine daily workflows, enhancing team efficiency by 35% and laying the groundwork for a projected 15% increase in future savings.
3. Collaborated with the technology delivery team to introduce automation in recurring processes, which boosted distribution output by 40% and reduced manual task time by 50%.
4. Established and mentored an offshore team to manage workflows, achieving a 24/7 operational cycle and decreasing process handling times by 30%.

Business Process Analyst
1. Integral to a client-wide process transformation, contributing to a 25% increase in operational efficiency through the redesign of business and technology functions.
2. Directed the development of complex business processes and documentation, resulting in a standardized procedure that was adopted across multiple client teams, reducing process variability by 20% and enhancing inter-departmental alignment.

Analyst

Strategic and results-driven professional with a record of delivering value and driving growth.  Leader of training and development initiatives using SAP Enable Now platform.  Adept at creating and editing content for 300+ hours of training across diverse topics.  Experienced in collaborating with cross-functional teams to drive digital transformations and develop processes for smoother project deployments.  Skilled in identifying and translating trends into strategic opportunities that fuel business growth and retention.  A natural leader with a track record of achieving aggressive goals and empowering teams to achieve success.

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