Figma

Enterprise Solutions Consultant

Outreach

As the EMEA region expanded I focus on Enterprise and upper segment opportunities.
Contributed to over 3.1M ARR in FY23.

FY22 : 1.6M ARR in 60 deals
Peer voted SC MVP of the year in Feb 2022 for my performances in FY22.
FY 2022 Presidents Club.

I was recognised as a team player throughout the company, building lasting relationships with other departments including professional services, customer success and product.

Lead Solutions Consultant

First Solutions Consultant hired outside the US.
In my first FY I was attached directly to over 1.1M in new business revenue over 65+ deals.
Awarded Global SC of the year for in Feb 2021 for my performance in FY2021.

Senior Solutions Consultant

Glofox

Architected and drove the business-wide migration from Hubspot CRM to Salesforce Sales Cloud.
 
Own and manage the sales and marketing technology stack (Hubspot, Salesforce, Salesloft, Chargebee, Gong, Zoom, Zapier, Intercom) across implementation, integration, administration, and metrics.

Understand end to end business processes, associated flow of data, recommend and build repeatable, scalable sales and marketing processes and process improvements. Present recommendations or additional metrics which will drive optimised performance and efficiencies.

Aligning the highest-level company priorities with effective day-to-day sales and marketing operations, and help evolve early stage ideas into future-growth initiatives.

Working closely with the Marketing function to ensure the MQL to SAL process is defined and followed in order to track effectiveness of Marketing activity across Glofox’s multiple lead generation sources and segments. Driving new sales process improvements to ensure team performance is optimised especially in the handling of inbound leads.

Collaborate with the Customer Success Teams to optimise sales handover to customer onboarding process and customer success metrics.

Create a repeatable, accessible reporting engine and become the source of truth for go-to-market insights within the company enabling data-driven decisions based on company KPI's. Communicating and coordinating with other teams and business leaders to ensure appropriate integration and adoption of processes across the revenue organisation
 
Facilitate the hiring and onboarding and ongoing training of Sales Reps and by helping to develop and maintain our Sales playbook while also guiding reps on how to use our Sales tool kit.

I am someone who participates actively in discussions, enjoys wearing many hats and enjoys collaborating across teams to align operations toward business goals and objectives building a reputation as a go-to resource for solving problems.

Go To Market Operations

Marketo

In this pre-sales consulting role I work closely with Marketo's EMEA based Account Executives and Marketing team. I am responsible for understanding our customers and prospects needs’ and developing the appropriate solution footprint.This involves performing the necessary needs assessment and analyses to clearly define the business objectives and capabilities, as well as the supporting business case, demonstrating how those requirements are supported using the Marketo solution

I collaborate with our sales, marketing and services teams to continually improve our demonstrations, including sales scripts, discovery process, best practices, sharing expertise/training and guiding solution development.

Specialities: Marketing Automation | CRM/Salesforce Integration |

Senior Solutions Consultant | Marketing Automation & Engagement Marketing 

Marketo is the global leader in Marketing Automation, helping companies increase revenue with marketing automation and sales solutions.

Senior Technical Support Engineer (FR)

Stream Global Services

This role involved supporting mainly EMEA customers and particularly French speaking salesforce.com users. Starting in Tier 1 support I progressed quickly from the basic support team to the premier support team. In February 2011 I was promoted to the Tier 2 team. 

I dealt mainly with the usability skill group, amongst other things this involved processes such as data import/export, Apex Dataloader, org migration,performance issue and application and package installation.

I attained the admin (201), advanced admin (301), developer (401) and sales cloud consultant certifications

Salesforce.com Tier 2 Technical Support Agent

Estel Research

Conducting Market research on behalf of automobile manufacturers by carrying out satisfaction surveys over the 	telephone in order to receive customer feedback. Focus on strong customer service and communication skills.

Consumer Researcher

I am someone who enjoys wearing many hats and enjoys collaborating across teams to align operations toward business goals and objectives building a reputation as a go-to resource for solving problems.

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