BRABNERS LLP

Regional Departmental Management Assistant

Warrington and Halton Hospitals NHS Foundation Trust

Currently support the Women's and Children's Division, which consists of putting together the Gynae and Paediatric Rotas for the CBU, currently the Rota Master for women's health 
Regular communication and contact with locum agencies.
Minute taking of meetings, including putting the agenda and papers together and distributing to key people.
Line manage administrative team which includes conducting appraisals, return to work interviews and approving staff holidays.
Attend PTL, RTT and Theatre meetings to update for division operationally for inpatient bookings and outpatient appointments, this includes updating theatres if the department are giving sessions back due to annual leave or if the session is being allocated to another consultant within the division.
Process WLI and extra duty claim forms, including inputting financial information onto excel spreadsheet.  
Creating  job adverts and job descriptions for the administrative team, arranging/scheduling interviews and recruiting people 
Setting up additional clinics for 2ww patients who need to be seen.
Administrative work for Child Protection Services, which includes liaising with relevant personnel

Divisional Administrator

the royal liverpool and broadgreen university hospitals

Currently work for 2 General Managers who are in General Surgery and Gastroenterology and 2 Clinical Directors.

Diary management for both General Managers and both Clinical Directors.
Minute taking of directorate meetings including weekly performance meetings, governance meeting for department, monthly performance meetings with Liverpool CCG.
Ordering stationery for both General Surgery and Gastroenterology including ordering from NHS Supply Chain and using Oracle.
Booking hotel and travel accommodation. 
Inputting and updating the Waiting List Initiative database of when staff have conducted additional sessions, includes calculating their pay and checking their hours and sending over to finance.
Email out to Division on behalf of General Manager as per requested.
Arranges meetings external/internally with colleagues, including putting together agenda/papers.

Directorate Secretary

Royal Liverpool and Broadgreen University Hospital NHS Trust

Directorate Secretary/Data Analyst for the Blood Transfusion Team

The Royal Liverpool & Broadgreen University Hospital (Trust Board Offices)

Diary Management for the Associate Director of Corporate Affairs
Deals with internal/external customers regarding any trust board office queries
Distribution of Trust Board Packs to the Executive Management Team/NEDs and the General Public
Uploading Board Packs onto Virtual Board and producing packs for members
Placing and processing orders on the oracle system along with stationery ordering for the Trust Board Offices
Liaising with external agencies with regards to Governance and providing appropriate paperwork
Logging letters of complaints and letters of thanks within the Trust Board Folders, scanning documentation and giving original paperwork to the Customer Relations Team
Checking the Associate Director's outlook inbox for urgent matters on behalf of them whilst they are off site or on annual leave
Setting up of IT equipment for meetings
Minute taking of committee meetings as of when required
Printing any associated paperwork which is required for meetings
Booking hotel and travel for the executive members of trust board
Meeting and greeting internal and external visitors when they come into the Trust Board Offices
Arranging 1:1s for staff
Arranging Trust Inductions for any new NEDs which come into the Trust

Personal Assistant

Diary management for the divisional general manager, divisional nurse director and divisional medical director for core clinical and support services, also cover for other PA's when they are off on annual leave
Minute taking of board meetings and divisional meetings for core clinical and support services, which includes distribution of papers
Arranging staff appraisals/1:1's and return to work reviews for the division of core clinical and support services which consists of several directorates 
Arranging and organising directorate performance reviews for the division
Placing and processing orders on the oracle system
booking hotel and travel for the executive members of trust board
Checking DGM's outlook inbox for urgent matters if they are off on annual leave and bringing to their attention, also at times responds to urgent matters on behalf of the DGM and asking members of the division to complete if urgent if it is for their directorate 
Meeting and greeting internal and external visitors when they come into the Trust Board offices
Setting up of IT equipment for meetings 
Putting orders on the Oracle system 
Assists the deputy general manager of when the vacancy scrutiny panel takes places, this involves logging job vacancies of what has been approved/declined and putting on the DGM's signature and sending off for executive approval
Setting up diary dates of divisional meetings and board meetings for the division
Deals with telephone enquires from patients and colleagues
Typing letters of correspondence which includes scanning documentation over
Interviewing staff bank for admin

Fairfield Independent Hospital

Greeting patients when they come into the out-patients department, checking their details in seeing if they are private or NHS patients
Booking out-patient clinic appointments which includes MRI, CT and cosmetic consultations
Preparing the clinics and casenotes for the following day for a diversity of clinics 
Chasing GP referrals where patients have been booked via choose and book and no referral letter has been attached
Billing/invoicing patients for their consultation with the consultant, also adding charges to their existing account
Cash handling and banking of monies
Deal with patients enquiries which consisted of what services were available and how much the consultations were with the consultants and sending out information to them
Closing of patient referrals on the clinical system

Administrator

Central Manchester & Manchester Children's Foundation Trust

Merging of multiple patients' records across hospitals that now form the Central Manchester University Hospitals Foundation Trust
Preparing PAS reports to identify and track all duplicated files on the PAS system and pass these to the merge team for action
Extract duplicated files from libraries and perform merges/deletion of the duplicate entries on the PAS system and physically merge the associated paperwork
Reurn the merged files to the admin team for filing in the main library
provide daily reporting on completed merges to Project Manager
On-going activities to ensure all outstanding files are identified to avoid duplication of effort by merge co-ordinators
To document all merges/deletions processed and produce reports for the Head of Health Records relating to the activity of the clean up team

Health Records Clean up Team Co-ordinator (temp position)

Interhealth Canada

Managing and maintaing diaries
Arranging accommodation and travel requirements
Organising payment for travel claim expenses
Minute taking of committee meetings i.e. core risk committee meetings, administration meetings, infection control
Allocates provision for seminar room bookings and arranged refreshments
Handling of confidential information as per Caldicott Policy
Organised clinical educational sessions for GPs and other health professionals, which included sending out invites, newsletters and anything related to the treatment centre
Collation of patient satisfaction surveys, which comments are reviewed and reported onto Senior Management/the Board/Contract Managers
Return to work interviews of administration staff
Monitoring the administration's team annual/sick leave
Assisted with claims and complaints, which included writing to solicitors, Primary Care Trusts and other hospitals, copying patient records, checking they have signed their consent for their records to be released
Reducing the waiting list for orthopaedics within the Cheshire & Merseyside Region
Allocation of theatre admissions for patients, which included giving patients their pre-operative dates and their surgery dates

Personal Assistant to the Non-Clinical Support Services Manager

Minute taking of committee meetings for the medical team which included MAC, Morbidity & Mortality and Pharmacy & Therapeutics
Monitoring the medical team's annual/sick leave
Diary management for the Chief Medical Officer
Audio transcription of medical reports for the consultants
Arranging appraisal reviews for the medical team
Booking hotels and travel arrangements
Typing correspondence, filing and faxing
Cover in the absence of the Hospital Manager's PA where I worked for the Hospital Manager
Dealing with medical representatives coming into the hospital trialling drugs and equipment
Distribution of the on-call rota for the medical team

Personal Assistant to the Chief Medical Officer

Warrington Primary Care Trust (NHS)

Card holder of the NHS purchasing card for the primary care directorate, where I ordered stationery, IT equipment, hotel accommodation and train tickets
Monitored annual/sick leave for the department
Training of staff on IT clinical systems
Travelled across sites setting up the clinical PAS system and working for the heart failure team located within North Cheshire Hospitals
Audio transcription of medical reports
Diary management for the Assistant Director and for the Primary Care Manager
Arranging team meetings and practice managers meetings
Minute taking of meetings
Building/restructuring clinics on the clinical PAS system, this means creating clinic sessions, closing clinic sessions and creating these clinics for Warrington and the community services i.e. physiotherapy, community rehabilitation
Adding referrals onto the PAS system marking them urgent/routine
Superuser for the PAS system which meant I trained and supervised staff, also offered IT support to users who had any dificulties in working their way round the system
Any patient records which were duplicated I removed off the PAS system, checked patient demographics in seeing if they were registered with a GP and if the correct one
KPI's for the Department of Health concerning whether patients could get an appointment with their GP or Nurse within the correct timeframe

Personal Secretary to the Assistant Director of Primary Care

NatWest Bank

Cash handling of Manchester Cash Centre
Receiving couriers and scanning bags which contained money/cheques
Balancing customer bank accounts
Training of staff on equipment and processes i.e. sorting customer accounts into clearing/non-clearing
Image archiving of customer accounts
Travelled to different sites training staff

Balance/Transport Operator

An experienced Personal Assistant/Secretary and high level administrator who has worked in the following sectors:- banking & finance, NHS and in the private industry. I am a strongly organised, professional and reliable team member, easily approachable and adaptable, with a good sense of humour. Extensive knowledge of events organising, complex diary management,  general administration and including managing a team, whether it has been a small or large team.

I am also looking to do my Masters next year in Strategic HR.

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