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Sr Client Success Lead

hispanotech.ca

Connect, Succeed and Give back

Our mission is to help Latin American professionals integrate and advance their professional careers while contributing to Canada's economy and society. 
Although our programs are designed to support Latino STEM professionals, everybody is always welcomed!

Board Member and Chair of the Events Committee

Revenue Collective

Previously Revenue Collective, Pavilion is a private International community designed to provide professionals from all Revenue Generating functions (Sales, Marketing, Customer success, Revenue Operations) across all Industries with a network of like minded professionals with diverse tenures to connect, learn from, and grow together.

As Co-Chair of the Women Chapter, my main goal is to provide a safe space for Women to connect, share, and support each other as we continue to work towards a more  diverse and inclusive world where we can accomplish the success we want and deserve.

Co-chair Women's Chapter

The Sales Experts Channel

My passion for sales is driven by the opportunity we have in this amazing profession to help people be better.
When done right, this is the most exciting place to be and I want to help you do it right!!

Main goal is to build a connection, people buy from people and if you are unable to have this connection in place you will never be able to pass further than what they want to share with you but you want to build a relationship were trust and transparency are the foundation and you have the opportunity to know the real needs and wants from your potential buyer. It is only then that you will be able to offer a solution that will be relevant and impactful enough for them to stay with you for years to come!

The Sales Relationship Expert

VanillaSoft

Reporting to the CRO - Chief Revenue officer, enhanced GTM strategy and successfully developed and executed key growth strategies to meet new ARR, customer retention, and renewal and expansion goals by establishing a Customer-Centric culture were collaboration, accountability, and transparency where key drivers for success.

Director of Sales and Customer Growth

KPMG Canada

Lead, manage, and coach a team of 5 Account Managers supporting portfolio of key accounts in the GTA across priority Industries - Financial Services, Government & Public Sector, Consumer & Retail, Real Estate, Oil & Gas. 

Account Managers serve as the glue that keeps all stakeholders together and  deliver best client experience while expanding on relationships to drive more business opportunities. 
Account Managers are account orchestrators ensuring all internal stakeholders (Practice Lead partners, practice partners and client support team, marketing, Pursuit & Proposals) are aligned to customers needs and business opportunities. Would also serve as main point of contact for training and knowledge sharing regarding new offerings.

Senior Manager, GTA Key Client Program

Dynata

𝗣𝗿𝗲𝘃𝗶𝗼𝘂𝘀𝗹𝘆 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝗡𝗼𝘄

Dynata (previously Research Now SSI) is a global online market research firm that provides all-in-one solution for consumer insights and brand activation and measurement. Supporting the entire insight lifecycle, Dynata connects Brands and Agencies to consumers serving as trusted source for the “voice of the consumer”.

Promoted to lead the development and implementation of effective sales and account management strategies to improve business operations and increase profitability.
Worked in close partnership with Operations, Delivery, and Panel quality teams to elevate voice of the customer and enhance the customer experience.
Strengthen key client relationships by establishing and maintaining close communications aimed at identifying and responding to clients’ needs as they evolve.


Hired, trained and coached a team of 5 Account Managers and Business Development Managers.

Director, Sales and Account Management Canada

Research Now

Hands-on, player coach responsible for growth and expansion of services and products within established Canadian client base.
Sales Champion 2017: Top team leader.

Coached and Led a team of account managers to build and nurture trusted, long-lasting relationships with customers by implementing consultative selling approach, tracking market trends, and educating customers on best practices. 
Spearhead efforts to drive sales and secure new clients by developing shrewd sales strategies based on in-depth market research and analysis.

- Served as main point of contact for all escalations - internal and external matters.
- Performance management
- 1:1, call coaching, communication and presentation skills development

Team Lead, Sales and Account Management Canada

Develop a thorough understanding of customer strategies, business plans, practices and processes in order to optimize business results.

- Expanded Key Accounts to LATAM
- 120% quota attainment on new business within Key Accounts
- Served as main point of contact for everything related to Canadian market and services

Account Development Manager - Key Accounts

Associate Client Development Manager, North American Accounts

Associate Account Development Manager - Global Key Accounts

Sales Support Executive

Newell Rubbermaid

Corporate B2B Manager Assistant - Internship

𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗺𝗲𝗺𝗼𝗿𝗮𝗯𝗹𝗲 𝗘𝗻𝗱-𝘁𝗼-𝗘𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 𝘁𝗼 𝗲𝗮𝗿𝗻 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗳𝗼𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗗𝗿𝗶𝘃𝗲𝗻 𝗚𝗿𝗼𝘄𝘁𝗵 | ᴄᴏɴɴᴇᴄᴛᴏʀ | Latina in Tech

“People will forget what you said. People will forget what you did. But people will never forget how you made them feel.”
Maya Angelou



♡ Mom of  👦👧 and 🐶🐶

♡ Colombiana living in Canada

Committed to paving the way for those coming behind, because together we can achieve more!

Fun fact: 🐘 is my sould animal

 | Inspire, empower, innovate |

🐘 Catherine Robles 

Monday thoughts.....

brand new week

how much do you want IT? 

💙💙

💙💙💙

don't stop learning, experiencing, and growing

getting out of your comfort zone is key for growth, but oh my if it is hard!

in the midst of things sometimes it is hard to see, just hang on tight .....

Thursday thoughts 

💙💙💙

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