Talent Plus, Inc.

•	Cultivate and maintain relationships with 100+ client partners to ensure their success and satisfaction with our platform and solutions while identifying and developing growth possibilities.
•	Work cross-functionally with key departments including Technology, Finance, Consulting, Research, and Business Development to prioritize and drive timely resolution of client opportunities.
•	Drive key metrics related to onboarding, implementation and training, solution adoption, client health, renewals, expansion opportunities, and engagement.
•	Serves as a member of the Talent Plus® Sustainability Team or “Green Team” who helps to create a culture of sustainability at Talent Plus® by supporting key programs and campaigns for a more sustainable campus and community.
•	Serves as a member of the Talent Plus® Wellbeing Team to help encourage, support, and improve the health, well-being and quality of life of all Talent Plus colleagues by empowering people to promote and model positive behaviors through a balanced, lifelong commitment to wellness.

Client Success Manager / Client Strategist

Amur Equipment Finance

•	Developed and managed key relationships with originators to ensure opportunities are maximized.
•	Handled daily transaction flow and followed up on transactions with Brokers and internal teams.
•	Consistently achieved positive results on key performance indicators and goals.
•	Managed, helped support, and cultivated business relationships with over 30 client (Broker) partners with AmurEF.
•	Maintained professional and technical knowledge by attending educational workshops, lead generation events, reviewed professional publications, established personal networks and participated in professional organizations.

Jr. Relationship Manager

NRG Media

•	Maintained and retained current account lists and grew new business pipeline.
•	Understood business objectives and advertising strategies of clients and found new & exciting ways to help them achieve their objectives through effective, creative advertising and by providing the highest quality service.
•	Contacted prospective customers to sell radio packages for all Broadcast House stations inclusive of commercial spot inventory, digital and streaming packages and non-traditional revenue.
•	Attended sales meetings, training sessions, webinars, event fundraisers, and client remotes.
•	Prepared promotional plans, sales literature, and advertising proposals.
•	Monitored all forms of media competition to grow pipeline & established new account leads.
•	Effectively communicated and collaborated with other departments within Broadcast House to assure outstanding service in placing orders and arranging promotional events.

Account Executive

Graduate Hotels

•	Developed marketing plans, sales blitzes, attended convention and trade shows, and implement creative strategies to grow sales and catering revenues effectively.
•	Maintained a collaborative, accessible relationship with the Director of Food and Beverage, Executive Chef, and Banquet Manager (One Team One Dream).
•	Assisted in creating the banquet menu, holiday menu, wedding package menu, and tailgate menu.
•	Directed, trained, and mentored new catering managers including hiring, coaching, development, and performing evaluations.
•	Created, detailed, and executed booking contracts and banquet event orders for scope of business.
•	Used my leadership skills in organizing and facilitating bi-weekly banquet event order meetings, hosted pre- convention meetings, and provided weekly contribution and impact to sales, staff, food and beverage, and operations meetings.

Director of Catering

•	Managed, maintained, and grew business relationships with portfolio of over 65 client partners within IBM’s Talent Management Solutions.  
•	Helped clients better understand full potential of products/services offered, acting as liaison between client, project management team, and sales, ensuring overall project success and client satisfaction.  
•	Collaborated with different work groups and departments within IBM’s Talent Management Solutions, improving customer support and enhancing customer satisfaction.

Awards & Recognition:
Q1 2018 Talent Learning Plan – Course Completion (2018)
Cognitive Practitioner – Certificate (2017)
IBM Watson Talent & Kenexa Strategy – Course Completion (2017)

Executive Partner - Client Success

•	Reviewed and implemented contractual responsibilities tied to each statement of work with scope of 30 client partners.
•	Owned overall survey project management, design of the client’s survey instrument, their survey administration, and reporting of their results.
•	Met client deadlines and ensured customer satisfaction by delivering actionable/meaningful data that was specific to their business objectives.
•	Conducted weekly teleconference and web-based meetings with clients and internal project teams, reviewing and implementing project scope and providing product tool trainings. 

Awards & Recognition:
Project Management Orientation – Course Completion (2016)

Project Manager - Survey

Embassy Suites

•	Created, detailed, and executed booking contracts and banquet event orders for scope of business. 
•	Generated and maximized catering and sales (room) revenue through new bookings with sleeping room and catering accommodations.  
•	Maintained and grew key and target accounts by cultivating strong relationships and accommodating special needs. 
•	Achieved high ratings on performance evaluations, meeting or exceeding set sales incentive goals each quarter. 

Awards & Recognition:
Pioneer Award for Dedication & Service to the Embassy Suites Hotel – Award (2011)
15 years; Certificate of Service with John Q. Hammons Hotels & Resorts (1994-2009)

Sales & Catering Manager - Associations, University, & Government

•	Coordinated new wedding and event bookings with sleeping room and catering accommodations to generate catering and sales (room) revenue.  
•	Created, detailed, and executed booking contracts and banquet event orders for scope of business, maximizing revenue and ensuring customer satisfaction. 
•	Produced, designed, and facilitated hotel’s 1st wedding trade show, featuring over 50 wedding and trade vendors.
•	Met or exceeded set sales incentive goals each quarter and achieved outstanding performance evaluations.

Awards & Recognition:
Completed Part I & II in Steinhart & Associates Accelerated Hotel Sales Training – Certificate (2003-2005)
Completed John Q. Hammons Sales and Catering Training Certification – Certificate (2002)

Sales & Catering Manager - Wedding & Social Events Coordinator

Holiday Inn Sioux Falls City Centre

Event Planning / Customer Service / Decorating / Menu Planning / Scheduling / Vendor Relations
•	Managed sales to maximize revenue through new bookings of accommodations that included sleeping and meeting rooms and catering. 
•	Created, detailed, and executed booking contracts and banquet event orders for scope of business, ensuring positive customer experience. 
•	Maintained and grew key and target accounts, meeting set sales goals each quarter.

Sales & Catering Manager - Corporate & Government

Individualized Approach / Conceptualization / Focus / Intelligence / Ego Drive

Areas of Expertise:
Client Relations & Rapport / Strategic Planning / Project Management / Sales Renewals & Retention / Contract Negotiations / Event Production & Management / Conference & Meeting Planning

Reputation for excellence and high quality of customer service with exceptional organizational, interpersonal, and communication skills.  Accomplished in building valuable rapport with clients and collaborating effectively with team members.

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