Royal Credit Union

Analyze business process issues and provide consulting assistance to system users. Research, recommend, plan, test, and implement upgrades for information systems and associated applications in conjunction with internal and external teams. Develop, deploy, monitor, and control automated batch job scheduling and related back-office processes. Direct the efforts of and collaborate with external vendors. Develop and follow documentation and procedures, exercising considerable independent judgment to select proper course of action.

Data Systems Analyst

Flagstar Bank

In this role I provide technical support on the system of record and integrated applications utilizing a variety of tools including Oracle SQL, MS SQL Server, Remote Desktop, Active Directory, Altiris, system patching, file movements and FTP transfers. I manage release testing for system upgrades consisting of 1,500+ test cases, multiple business units, and tight timelines where coordination and communication are paramount. I also work with internal and external business partners to deliver meaningful application and system enhancements that integrate/alleviate business processes.

Associate Application Systems Analyst

Worked second-level support to resolve escalated service requests related to online banking issues. In this role I worked directly with internal business partners, directly with customers, and with third-party vendors to quickly resolve incidents.

Online Services Associate

In this role I processed Retirement Account openings and closures along with yearly reporting. I also worked on items such as Garnishments & Levies, Subpoenas & Interrogatories, assisted with escalated Online Banking issues prior to vendor engagement, along with other various daily reports.

Central Services Processing Specialist

Axcess Financial

Store Manager

GKI Foods Inc

Confectioner's Assistant

United States Marine Corps

Sergent

I am a dedicated Fiserv DNA Core System Admin with 9+ years of experience in both In-House and Data Center, Bank and Credit Union environments. 

I have participated in and overseen quarterly upgrades,  implemented system changes and enhancements, and deliver meaningful impact by effectively defining requirements and conducting collaborative business and vendor engagement sessions.

Taplio

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Cayce Whitcomb

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