Kohler Co.

Collaborated with global leaders in India, China, and the UK to launch or accelerate DTC Installation Services business
• Conducted in-market visits, created and presented financial plans and shared learnings across regions to accelerate timelines and success probability
• Evaluated whitespace opportunities, created go-to-market strategies and took ownership of launching new, high growth businesses

Associate Director, Global Service Business Development

• Originally hired as an outside consultant by the Kohler executive team to evaluate the feasibility of launching an Inside Sales team
• Hired as a FTE and worked cross functionally with operations, IT, ecommerce, finance, customer care and outside sales to launch the first DTC Inside Sales team in Kohler’s 150 year history 
• Grew Inside Sales revenue from $0 to $11M annually with minimal incremental resources and cost

Global Associate Director, Customer Loyalty and Direct Sales Center

MadeiraMadeira

Sales consulting for the fastest growing home decor company in Brazil. 
KPI creation and evaluation.
Vetting vendors and service providers with expertise in scale and machine learning.
Auditing and mining customer interactions to build the ultimate effortless customer experience. 
Provide training recommendations and materials to help grow AOV and retention.
Test and implement phone tree options and pre-chat surveys.

Consultant

Clutter

Clutter is an on-demand storage company, changing the way you manage your belongings

P&L ownership of Sales, Care and Dispatch teams for Softbank and Sequoia backed storage-on-demand startup
Worked cross functionally with Marketing to set and exceed aggressive sales targets during explosive period of growth
Measure Customer Care performance by setting standards to meet world class service goals of the company
Personally handled high level customer escalations, creating solutions for uniquely complex problems involving Sales, Care and Operations

Director of Customer Experience

Tesla

Launched Inside Delivery team to transact and deliver all Model 3 vehicles at scale across North America
Rapidly hired and developed team during accelerated growth period from 35 reps in Q1 to 225 reps in Q3 2018
Consistently exceeded delivery targets recognizing annual revenue in excess of $20B 
Identified KPI’s and instituted process improvements resulting in 5x efficiency gain vs congruent decentralized roles 
Solved complex business problems by building and leveraging relationships with internal stakeholders including logistics, finance, DMV, delivery, legal, sales and gained key executive buy-in
Successfully delivered the highly disruptive Model 3 to the mass market, making it the best-selling luxury car in America in 2018
Created and implemented comp plans, bonus structures, org structure and career pathing in a rapidly changing environment

Inside Sales and Delivery Manager, North America

Build.com

Own and develop new business initiatives both internally and with key partners from inception to maturity.
Built Outbound Sales Team from zero to $1.5M monthly revenue.
Built Brand Referral Team to leverage sales opportunities with brand partners resulting in millions in incremental revenue.
Supervised 15 person sales team and increased monthly revenue from $700k to $1.3M in 3 months.
Oversee operations and double digit YOY revenue/margin growth of 200+ person sales team.
Create and deliver sales and process trainings.
Identify, empower and develop future leaders.
Increase effort and performance, set and execute against sales goals/quotas, design comp plans.
Question all current processes and eliminate anything that isn't effortless for the customer and making us more money.
Top performance as both an individual contributor and leader.

Director of Sales

11 Main, Inc.

Built a sales/customer service team from scratch for Alibaba owned marketplace startup
Built sales processes, trainings and created KPI's
Beat customer acquisition goals and product listing goals every quarter
Created goals, quotas, comp plans, interviewed, hired and coached the 13 person team
Heavy use of Salesforce CRM and Five9 phone system for outbound sales calls
Assisted in streamlining on boarding process for new sellers and customers
Attended monthly sales meeting with Exec team and key stakeholders

Sales Manager

Experienced Director with a demonstrated history of results in ecomm. Relentless focus on growth, efficiency,  innovation and team building both as an individual contributor and team leader. Strengths in sales, world class customer service, management, business development, identifying and grooming future leaders, interviewing, training and public speaking. Insanely competitive.

Taplio

Cayle Hunter's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Cayle Hunter's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Cayle Hunter's Linkedin Analytics