VXI Global Solutions, LLC

Vice President Strategic Accounts

SYKES

Global Director of Customer Success 

Director Strategic Client Management

Director of Operations--Las Vegas

Sykes Enterprises, Incorporated

Global Business Developement and Client Services Executive

Love to Cook Consulting

Started own consulting company to help vendors and business owners succeed. 
Focus on diversifying distribution channels, retail relationships, marketing and promotion of new products, and vendors, market analysis for new products, managing national rep force, and establishing MAP pricing in a competitive market.

National Speaker and Consultant

Honeyville, Inc.

Increased net profit by 48% in two years

Manage $500,000 inventory to achieve accuracy under 1% variance

Researched and Implemented Point of Sale Software for multiple stores in three states and become main point of support.

Analyzed gross margin and increased by 7% through vendor negations and strategic pricing.

Established goals to maximize profitability of multiple locations in Utah, California, and Arizona.

Supervised Management team and 25 employees on a daily basis.

Assisted in product development for item placement in major and specialty accounts.

Communicated sales goals, product training's, and assist in achieving store and individual goals.

Presentations to executive team and Board of Directors.

Regional Retail Division Manager (Point of Sale Expert)

Love to Cook

General Manager—Responsibilities include the following:

Daily store operations: Customer service, staffing, scheduling, product ordering, and product research.

Accounting responsibilities: accounts payable, accounts receivable, payroll, budgets, and implementing cost saving procedures.

Human Resource responsibilities: interviews, terminations, and administering all employee benefit programs.

Nationally work with 160 stores in the Gourmet Catalog group to implement cost saving programs, resulting in annual savings of $3000 per store.

Personally train 20 employees on customer relations and product knowledge.

Owner

Global Director of Customer Success (Client Strategy, Customer Self-Help, Call Deflection, Agent Assistance, Automation)

Business Development and Customer Success Executive with focus on developing and managing and creating strategic relationships with multinational corporations. 

Accomplishments:
•	Top Client Services Director awarded based on client satisfaction and revenue growth.
•	Leader in Digital Strategy partnering with key clients on Automation, AI, and Self Serve opportunities
•	Led company in number of new logo's in 2019
•	Growing and managing multiple accounts throughout the globe.
•	Learning new thing everyday!

Specialties
•	Business Process Outsourcing (BPO)
•	Strategic Account Management
•	Relationship Building and Strengthening
•	Conflict Management 
•	Global Operations
•	Call Center Leadership
•	Profit & Loss
•	Turnaround Management
•	Customer Relationship Management 



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