Charlie Moore, CCXP's Linkedin Analytics

I'm a collaborative results-oriented leader with experience in defining and delivering customer experiences across channels and brands, leading contact center (CX) operations, streamlining operations, growing profitable client and partner relationships, building market and product strategies, and growing account revenues, I've demonstrated success facilitating process improvement, skilled at resolving complex problems and executing innovative solutions. A servant leader adept at building strong teams, improving employee engagement, mentoring, and developing staff. I'm relentlessly customer focused, able to build trust quickly, with an innovative ability to turn strategy into action. Technology Skills/Solutions XM – CSAT, NPS, CES, EX, Qualtrics, SMG, Alchemer CRM – MS Dynamics, Salesforce, Segment Project Mgt – Airtable MS Office CCaaS – Avaya, Genesys, Five9, Cisco, 8X8, Talkdesk, Ringcentral, NICE Support Desk/Workflow – Zendesk, ServiceNow, Jira Workforce Optimization – Verint, Aspect (Alvaria) Quality – CallMiner, Avaya, Envision, NICE BPO – Concentrix, TTec, Sutherland Global Core Competencies: Strategic and Business Planning; P/L, Budget Management and Cost Control; Organization and Business Transformation; Client Relationship and Retention Management: Customer Experience and Insights; Sales Enablement: Strategic Partnership Management: Multi-site Global Operations; Product and Portfolio Strategy; Project and Program Management: Sourcing, Contracting and Negotiation; Team Development Certifications Certified Customer Experience Professional; Certified Total Quality (Black Belt) Facilitator; Certified Employee Benefit Specialist (CEBS) - Group Benefits Associate (GBA); Certified Organization Development Trainer; DDI Additional Relevant Experience: Cook Communications, Colorado Springs, CO Director of Operations Unisys, Chicago, IL Director, Field Operations