Celene Osiecka's Linkedin Analytics

I live for making awesome conversational user experiences. It's my passion to allow humans interact with technology the most effortless, memorable, and engaging experience possible, via technologies like conversational interfaces, chatbots, voice assistants, IVRs, AI, natural language, and machine learning, utilizing the disciplines of human interaction design, user journey flow mapping, UX writing, and business analysis. I lead a team that designs conversations and amazing customer experiences. I develop strategies to create the best user experience possible. I architect information to make it easily accessible. I take complex things and communicate them simply. I gather resources and empower them. I am an assertive, strategic, natural leader, and a user experience enthusiast. I am technically minded and people driven with an education in psychology and HCI. I have 18 years experience in conversational AI, cognitive science, chatbots, machine learning, analytics, product and user experience, and customer insights.