Celine Bocchi's Linkedin Analytics

With eight years of hands-on experience in B2B SaaS Customer Success, in addition to my 10 years in Talent Management for large multinationals where I reached a global level reporting to the CHRO, I am a passionate leader who advocates for combining innovative strategies with deep customer understanding by building customer-centric and culturally diverse teams. I have successfully led and scaled CS teams across different regions, segments, and markets, delivering high customer satisfaction, retention, and growth. As the former Head of Customer Success for the Nordics, Benelux, CEE, and CIS countries at CoachHub, a German scale-up, and Manager of the Mid-market French speaking CS team at Cornerstone OnDemand, I empowered and enabled a solution and growth-focused mindset within a 100% remote team of High and Low-Touch CSMs. I shaped and adapted processes and segmentation for successful Digital CS practices within the region, collaborating with sales, marketing, product, and operations teams. I also had the chance to build up a newly created CS ops position to oversee CS/AM enablement and lead initiatives and programs across the EMEA base as EMEA Program Manager at Cornerstone OnDemand. Throughout I highlight the importance of adapting to changing customer and business expectations. I have a strong background in Human Resources Management, with an MBA which helps with people leadership and business context understanding. I also have a lifelong international background, having lived, studied, and worked in different countries, and I am fluent in English and French, and advanced in German and Portuguese. I am always eager to learn new languages, cultures, and perspectives, and to contribute to a positive and inclusive work environment. I currently leverage my extensive experience to benefit Customerz' and my own clients of all sizes and maturity levels. As a freelancer I coach new managers and CSMs that want to level up, conduct workshops that I have designed for CS teams, focusing on core customer success concepts and best practices throughout the customer journey—from discovery sessions and success plans to risk identification, planning, and opportunity finding. I have also had the chance to work as Project Manager helping my clients to implement HRIS and other HR related systems.. I look forward to bringing my diverse background and deep expertise in customer success to help you achieve your goals.