eGroup

- Technical Pre-Sales support for Account Executives
 - Perform demos of Microsoft Collaboration & Voice solutions
 - Perform discovery & technical design for Microsoft 365 Modern Work projects
      - Microsoft Teams Collaboration & Teams Voice
      - Microsoft Security & Defender Suite
      - Microsoft Azure Active Directory
      - Microsoft SharePoint Online & OneDrive
      - Microsoft Exchange Online
 - Author Statements of Work and RFP/RFI Reponses 
 - Estimate engineering effort to maintain project margin goals
 - Communicate technical solutions to all levels of customer organization
 - Collaborate with internal Subject Matter Experts to ensure successful delivery of projects

M365 Sales Engineer

University of Northern Colorado

Lead team that services and supports over 3000 computers on UNC Campus
-	Directly supervise eight full time desktop technicians and 4-8 student desktop technicians
-	Maintain relationships with college and department leaders at UNC
-	Directly support executive leadership and Board of Trustees at UNC
-	Manage warranty and repair process for Dell and Apple computers
Microsoft Teams service owner
-	Teams Administration
-	Teams Training
-	Collaborate with other O365 administrators (Exchange, Azure AD)
SharePoint Online service owner
-	Project manager for implementing new file storage infrastructure utilizing SharePoint Online
-	Migrating 300+ SharePoint 2016 sites to SharePoint Online
-	Migrating network file storage to SharePoint Online (1500+ users)
Office 365 Services subject matter expert for Planner, Bookings, Stream, etc
Manage annual computer refresh project
-	Design standard computer builds and custom builds for specific applications
Vendor management for client endpoint purchases and surplus removal
ITSM Administration
-	Project assist on recent ITSM implementation
Member of UNC IT Leadership team focused on strategic planning for the IT Department
Participate in IT Governance groups
Collaborate with other IM&T teams to troubleshoot and solve technology issues on campus

Desktop Support & Collaboration Manager

Maintain and support campus communications systems
 - Troubleshoot technical issues and outages with Cisco Unified Communications Manager
 - Support communication desktop applications including Skype for Business, Cisco Agent,
   Cisco Supervisor, and Historical Reports
 - Work with clientele to design solutions to communications problems
 - Customer moves, adds and changes within Cisco Unified Communications Manager, 
    Microsoft Unified Messaging, and other campus communications software packages
Maintain and support campus LAN/WAN networks
 - Troubleshoot, replace, and deploy Cisco network switches
 - Work with end users to ensure devices connectivity to UNC network
 - Complete installation and upgrade IM&T projects as assigned 
 - Work closely with Netcom team members to troubleshoot and solve any network related issues
Collaborate with other IM&T teams to troubleshoot and solve technology issues on campus

IT Professional, Voice Engineer

CTI Communications

As Vice President at CTI Communications I oversee the daily operations of the organization including:
•     Sales and Business Development
•     System Design and Engineering
•     Technical Support and Operations
•     Vendor Management

Vice President

Account

Kroll Factual Data

·	Relationship management of major accounts, including accounts within company’s top 25
·	Supported eleven sales reps in setting up large accounts 
·	Worked within western region pod to maintain and support $500K of monthly revenue in house accounts
·	Developed business relationships and sought new revenue in the Houston Texas area
·	Placed cold calls within region resulting in increased revenue for KFD
·	Managed large regional clients including Cornerstone Mortgage, Network Funding, & Home123
·	Interacted with clients by providing costumer service and product training
·	Sales championed direct integration with Cornerstone Mortgage LOS resulting in 38% increase in revenue from 04/06 to 04/07

Account Services

Maintained Telephone Infrastructure on Campus

Telephone Specialist

With more than 10 years of technology support and management experience, I excel at achieving customer satisfaction while creating the team environment that is so important to a successful organization. I have a passion for all things related to technology. 
I excel at:
•	Collaboration within the organization and finding solutions to both technical and business problems
•	Critical thinking when looking at current processes and how improvements can be made
•	Leadership and teamwork
I have expertise with: 
•	Microsoft Teams
•	SharePoint Online
•	Office 365
•	Windows


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