UNIQA IT Services

CRM Business Analyst

Wolf Theiss

Customer Relationship Manager

stenon

- Support the field sales team on opportunity management (creation, updating, closing);
- Collaborate with the sales and support functions to ensure Service Level Agreements (SLA) are met
- Document and create a knowledge repository for first-tier sales support;
- Create and implement reporting and dashboards for the sales organization that focuses on improving efficiency, effectiveness, and productivity;
- Manage the operational aspect of onboarding new employees and transitions of existing employees;
- Salesforce Admin User: identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth;
- Collaborate with Marketing to ensure proper lead management processes, metrics, and policies;
- Maintain data integrity within customer records in Salesforce.com and other systems;
- Monitor system adoption and data compliance, and governance;
- Maintain and evangelize communication best practices for sales and sales support functions.

Sales Operations Analyst

FireStart

* Implementation of revenue processes through technology tools (data, flow, requests).
* Salesforce management: Salesforce Admin User, organizing data and processes, keeping internal knowledge and documentation up to date.
* Monitoring of Revenue Processes (Leads, Support, Customer Growth).
* Performance tracking and analytics, setting up structured and smart KPI reporting formats.
* Build and manage reports and dashboards within Salesforce.com.
* Sales enablement, helping to drive discipline and accuracy around sales forecasting.
* Develop enablement tools and content to ensure seamless sales operation.

Revenue Operations Coordinator

* Performance tracking and partner analytics, reporting and forecasting, setting up structured and smart KPI reporting formats in collaboration with Operations.
* Build and manage reports and dashboards within Salesforce.com on the partner performance as well as create recommendations on how to improve it.
* Partner sales enablement, helping to drive discipline and accuracy around sales forecasting driven by partnerships and improving partner success tracking, measurement, and reporting.
* Research Ideal Partner Portfolio and updates in Salesforce, supporting the qualification of new partner prospects/leads.
* Build and manage long-term relationships with new and existing partners.
* Coordination and support in building and managing our partner base, especially within the Salesforce Partner Community and onboard new Partners to Salesforce, keeping internal data, knowledge and documentation up to date.
* Develop enablement tools and content to ensure seamless execution of Partner Portal.
* Support activities as Relationship Management, Training and Customer Success, by facilitating questions and issues on behalf of agent partner, playing the role as the partner-facing point of contact for operational teams and processes.

Partner Manager

* Set up structured and smart KPI reporting formats in collaboration with Operations, building dashboards and reports in Salesforce.
* Support in building and managing partner base, especially within the Salesforce Partner Community.
* Research our Ideal Partner Portfolio and support the qualification of new partner prospects.
* Organize data in Salesforce, keep our internal knowledge and documentation up to date.

Partner Manager Intern

Linx

Management of multiple projects for large clients that acquire software licenses ("TEF" -Electronic Funds Transfer) from the company. Participation in kick-off meetings, registration and formalization of meetings, validation of prerequisites, preparation of schedules, direction and control of demand deadlines, acting in an integrated manner with other areas aiming at the success of the project and assistance to the implementation team in particulars of customers. Full customer support until the applicant is activated for the company, aiming to achieve the proposed goals for the area.

Project Analyst

Rede Bourbon Shopping / Moinhos Shopping

Responsible for controlling and organizing of agenda, for opening purchase requisitions in SAP system, for the institutional siding adhesive process, for monitoring the installation and uninstallation phases of campaigns in the mall, for reviewing campaign layouts, for attending suppliers and advertising agencies, for the creative review and briefing, support in planning promotional actions.

Marketing Assistant

Escala

Responsible for customer direct contact, attending to AMC Têxtil Group, follow up meeting with client, briefing, material approval, internal process monitoring, sending and archiving files between agency and client.

Project Manager Assistant 

Lojas Renner

Responsible for resale purchase operational processes, supplier service, collection organization, documentation review of imported products and customer service through the channel Fale Conosco regarding Just Be brand products.

Purchase Assistant

Dell

Support to direct consumer marketing programs, among the main functions:

Direct and indirect marketing planning, helping to build reports and verify data;
Weekly investment tracking, as well as control and checking of the marketing budget in the quarter;
Support for online vehicle activities, such as online banners and product listing;
Analysis and control of stock performance;
Creative briefing, review and feedback - email marketing, online advertising, product listing;
Support for marketing management for the Dell Experts loyalty program.

Direct Marketing Intern

Support to the trade marketing team, among the main functions:

Control and report of retailers' funds; finance interface;
Competitor activities monitoring and reporting;
Point of contact for trade marketing;
Support of information/using of MDF and partner funds;
Preparation and review of evidence of campaign execution;
Assist in the briefing, realization and budget of materials and actions at the point of sale;
CRM;
Alignment of planned and running activities.

Retail Trade Marketing Intern

Tribunal de Justiça do RS

Analysis, organization and control of spreadsheets of administrative processes; execution and maintenance of spreadsheets. Execution of administrative routines, with preparation of calculations based on the payroll to meet the requests of the Attorney General's Office. Receipt of official documents, such as letters, certificates, declarations. Archiving of documents and administrative processes. Typing, customer service, telephone service, as well as internal services in general. Assistance in controlling the effectiveness of interns through RONDA system.

Human Resources Assistant Intern

I am passionate about providing customers with the best experiences and solutions. Over the past years, I have worked in different areas and markets, helping companies and colleagues reach goals and improving my professional and personal skills.


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