Triple Whale

- Led the creation and dissemination of a wide range of educational content, including detailed walkthrough videos and tutorials on Triple Whale, effectively explaining complex topics like pixel installation, data integration, and best practices for usage of various features within our product.

- Authored and managed a comprehensive Knowledge Base (KB) with over 100 articles, providing valuable resources and guides for users to maximize the utility of Triple Whale in their businesses.

- Conducted extensive internal team trainings across different departments, enhancing cross-functional knowledge and understanding of Triple Whale's applications in various business contexts. This facilitated better inter-departmental collaboration and more effective use of the platform.

Director of Product Education

- Founded the Customer Success department and strategically expanded from a one-person team to an international force of over 20 Customer Success Managers (CSMs), organized across three highly effective teams.
- Crafted, implemented, and continuously refined onboarding, activation, and retention strategies and playbooks for various customer segments, from SMBs to Enterprise clients, supporting our scale from servicing 400 to over 5,000 brands with 20,000 active users. These efforts included proactively identifying retention risks and expansion opportunities within CSM portfolios, which supported our remarkable growth from 250k ARR to ~25M ARR.
- Established robust cross-departmental collaboration processes, improving bug reporting, product feedback, and content creation mechanisms. This drove significant product improvements and resulted in industry-leading customer satisfaction scores.
- Led the creation and development of extensive internal and customer-facing product training resources. These included comprehensive knowledge bases, intuitive in-app product tours, and scalable one-to-many educational content including video courses, contributing to a dramatic increase in customer engagement and product understanding.

Head of Customer Success

SinaiStudios

- Created SinaiStudios as a premium podcast production studio based in Columbus, focused on disseminating high-quality Torah ideas tailored for modern viewers, enhancing the relevance and accessibility of Torah teachings.

- Produced a variety of shows including "The Chaim Davies Show" and "Judaism Today with Rabbi Avi Goldstein," offering educational and engaging content on contemporary Jewish life and Torah teachings.

- Achieved significant digital outreach, with over 10,000 video views and hundreds of watch hours, showcasing the impact and reach of our content in engaging the audience with Torah teachings and Jewish life.

Founder

Concepta Solutions Inc.

- Spearheaded the development of Concepta Solutions, a company focused on optimizing health, with a diverse range of products in areas such as fertility, women's health, men's health, and vitamins.

- Curated a featured collection of top products including Menopause Relief Supplement, Original Lactation Support Blend Plus, Immune Support Plus, Lactation Aid Support, and Women's Fertility Boost, addressing various health needs.

- Established a comprehensive online platform offering detailed product information and health resources, ensuring easy accessibility and customer engagement in the wellness space.

- Successfully drove growth to peak annual sales of $250,000, achieving penetration in the health and wellness sector.

Columbus Torah Academy

- Cultivated strong, lasting relationships with middle and high school students, while fostering a positive and engaging learning environment.

- Designed and implemented over a dozen comprehensive course curriculums across various subjects including Chumash, Talmud, Navi, Jewish Philosophy, and Israel Advocacy, catering to diverse student needs and skill levels from 7th through 12th grade. 

- Authored an original course-book on Jewish Philosophy to enhance learning materials and resources.

- Employed differentiated and individualized instruction strategies to meet unique student learning requirements, while developing personal skills in empathy and deep listening, ensuring a supportive and inclusive educational experience for all students.

Teacher

Talmudic University

Director of all media-related services, including: web development, live events, broadcasting, media library direction and organization, and overseeing employees within my management.

Director of Media Services

Private Tutor

Naticura Inc.

US Regional Export Sales Manager

Transamerican Development

Managed commercial real estate clients, portfolio building, land surveying and property evaluations.

Account Manager

GlobeTask

Office Administration and Virtual Assistant

I'm an educator in my bones — to me, that means I love sharing and connecting over value. I've spent most of my adult life sharing, connecting, listening, and learning with students, friends, customers, and community members. 

Since 2021, I've worked with an incredible team in Customer Success and Product Education for Triple Whale, a high-growth SaaS startup servicing eCom brands around the world. I'm passionate about delivering value on every level, and I've built a team of fantastic CSMs who are equally committed to executing on that vision with our clients.

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Chaim Davies's Linkedin Analytics

Chaim Davies

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