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Engineering Manager

Tondro Consulting

Lead and coach team of five developers in the development of a university Student Information System and portal.

Established key Agile-inspired practices, such as development tickets, grooming sessions, daily standups, and review meetings, resulting in a 50% increase in performance across all team members

Implemented Agile adoption, focusing on iterative improvements and gradual integration of Agile principles

Re-structured team communication and collaboration, moving from individual contributors to an accountable and collaborative team environment, increasing project success rate and client satisfaction

Added a project and team management layer that addressed pain points and improved internal and external team successes

Senior Engineering Manager

The Zebra

Took my team of six developers through transformational development strategies, implementing an Empowered Product Design, prioritizing a dynamic and ultra-responsive development and delivery process. Developed frameworks to ensure that my team consistently delivered customer-centric auto and home insurance comparison products and internal systems for 100+ sales agents. 

Managed two-week Agile sprints with 90% accuracy in meeting commitments

Co-created data-driven test solutions across product, design, research, and data to identify the most effective solutions that increased funnel, results, and customer retention. Implementation of interstitial page, driving customers to understand benefits of purchasing with The Zebra vs. leaving to purchase on individual provider’s site, resulted in 23% increase in customer conversions
Lead team through company-wide change management pivot, with my team producing results immediately 

Delivered a streamlined attribution system resulting elimination of third-party services and increased sales productivity for agents with automated and prioritized data collection and presentation 

Tech lead for evaluation and implementation of Applied Epic enabling a single system of record for customers and prospects as well as establishing long-term data collection which was previously not-viable

Championed monthly Innovation Days for increase in cross-functional project collaboration

Managed business-wide transformation to Agile methodologies and continued improvements
Lead LGBTQ+ and allies employee resource group (ERG), "Dazzle;" plan and execute events in partnership with other ERG leaders

The University of Texas at Austin - Red McCombs School of Business

Led team of six developers, system administrators, and business analysts in sprint-based Agile environment to create innovative solutions for graduate admissions, Texas executive education, and corporate relations. 

Designed and implemented development lifecycle improvements, resulting in 200% increase in sprint cadence; increased internal customer involvement, response time, and ticket closures

Drove cross-team effort to automate enterprise systems and databases; including automating and integrating graduate admissions for eight programs utilizing Salesforce and Marketo for customization and scalability

Automated executive education business using  Salesforce and Marketo, resulting in improved student purchase capability, marketing enhancements, and improved user experiences

Managed third-party vendors and contractors

Senior Eng Manager

Built and led staff of 10, including design and content specialists, to create and implement architecture and design for customized public-facing web presence.
 
Led website redesign and architecture; developed first-time responsive user experience; reduced page count by 20%+, including user data entry and storage

Designed and delivered web presence solutions to internal clients, including faculty directory, executive education buyer experience, and university program branding in partnership with technical staff  

Analyzed core issues and streamlined software development lifecycle by implementing JIRA and testing and deployment processes 

Led project goals, alignment, technical requirements, and solution delivery; prioritized projects with senior leaders, non-technical staff, and clients  

Managed relationships and projects between in-house teams and contract agencies

University of Texas System

Senior Software Developer/Analyst

Johnson Space Center

Software Developer

Hi, I'm Chance! I'm a highly effective and dedicated senior manager with over 18 years of experience of transformative team-building and delivering software within Agile frameworks. I value collaboration and have a proactive responsive management style that builds and nurtures creative problem solving to deliver strong end-products and projects.

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