Chanel Garcia Hernandez

U.S. Department of Veterans Affairs

•	Present data-driven strategic recommendations to senior leadership, resulting in the adoption of innovative compliance methodologies that balanced security requirements with operational
efficiency
•	Process payroll submissions accurately and ensure compliance with VA financial policies and government regulations
•	Manage VR&E (Veteran Readiness & Employment) transactions, ensuring timely processing and proper documentation
•	Review and submit payroll records while identifying discrepancies and assisting in financial accuracy
•	Maintain compliance with federal guidelines in handling financial transactions, ensuring accurate documentation and reporting

Financial Administrative Specialist

Vanguard

• Educates retirement plan participants on in-plan Roth conversions, Net Unrealized Appreciation, and more complex investment subjects, increasing clients' understanding of financial terms
• Handles complex retirement plans and investment transactions while providing best-in-class customer service to participants, increasing client satisfaction
• Collaborated with team members to gather essential information for goal achievement and problem resolution, fostering a cooperative and productive work environment
• Developed and implemented scripts and strategies to facilitate smooth onboarding processes for new clients, resulting in a 30% faster onboarding rate
• Ensured compliance and accuracy in client data and transactions, contributing to a 10% improvement in operational efficiency
• Upheld strict integrity and governance standards in client data and transaction handling, ensuring compliant and accurate service delivery by 10%
• Actively participated in internal training sessions and industry events, enhancing knowledge of financial markets, investment products, and industry best practices by 30%
• Promoted new communication channels for efficient team collaboration, improving client service delivery by 15%
• Accurately tracked and documented financial transactions
• Provided comprehensive training for new hires

Bilingual Specialized Services Retirement Plans Associate

•	Communicated clearly and effectively with clients over the telephone, solving their immediate financial needs and interpreting and analyzing data
•	Built in-depth understanding of Vanguard’s organization, business model, and culture, as well as products to better serve client’s needs with confidence and professionalism  
•	Create and submit life events and notification of death cases as well as hardship withdrawals per client request working under pressure and meeting tight deadlines
•       Exchange funds and investments in clients' portfolios upon clients' request

Bilingual Retirement Plan Services Representative

United States Marine Corps

•	Developed and executed strategic solutions to optimize logistics, procurement, and facilities management, ensuring operational readiness and compliance with DoD regulations
	•	Conducted comprehensive supply chain and facility operations assessments, identifying inefficiencies and implementing data-driven improvements to enhance effectiveness
	•	Led cross-functional teams in organizational change initiatives, fostering collaboration between stakeholders to streamline processes and optimize resource allocation
	•	Managed procurement and contract negotiations, ensuring alignment with governance policies while mitigating risks associated with vendor relationships
	•	Oversaw governance and compliance efforts, ensuring adherence to regulatory requirements and financial accountability through meticulous auditing and reporting
	•	Developed and maintained strong relationships with key vendors, suppliers, and internal stakeholders to drive continuous process improvements and operational excellence.
	•	Designed and implemented workforce training programs, mentoring junior team members on procurement, logistics, and facilities management best practices
	•	Created and presented financial reports to leadership, leveraging Microsoft Excel for expense tracking and cost analysis to support strategic decision-making
	•	Coordinated organizational events and initiatives, managing logistics, staffing, and budgeting to align with leadership goals enhancing the unit's cohesion

Facilities Manager/Logistics Specialist 

Strategy and digital transformation professional with deep expertise in governance frameworks
and regulatory compliance for defense organizations. With experience at the U.S. Department of
Veterans Affairs and an inactive DoD Secret Security Clearance, I bridge operational excellence with
strategic vision.

I specialize in:

•	Developing governance frameworks that enhance organizational change capabilities 
•	Optimizing processes to improve efficiency (30% improvement at Vanguard)
•	Creating enterprise architecture and transformation roadmaps for regulated environments
•	Leading cross-functional teams across technical and business domains 
•	Translating military operational expertise into business excellence

My unique value comes from combining military discipline, financial acumen, and strategic
thinking to solve complex challenges in regulated environments. I'm particularly passionate about
defense digital transformation projects that require balancing innovation with compliance.

Currently completing my MBA at Arizona State University's W.P. Carey School of Business while
seeking opportunities to drive digital transformation initiatives that create measurable impact.

Open to consulting roles where I can leverage my security clearance and transformation
expertise to help organizations navigate complex change.

Ready to connect with forward-thinking professionals in the defense consulting space. Let's
discuss how strategic governance can accelerate rather than impede digital transformation.

Realtor®

•	Implement cutting-edge AI-driven marketing tactics to enhance client engagement and streamline property sales processes
•	Coordinate the production and distribution of content across various platforms, ensuring maximum exposure and buyer attraction
•	Analyze market trends and provide insightful consultations to sellers for pricing strategies and market positioning
•	Build and maintain strong client relationships, leading to increased referrals and repeat business

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