Somerpointe Resorts

Open Marketing Sales Specialist

CarMax

Core Sales
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Provide an iconic customer experience
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Ensuring todays customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey
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Be a vital link between a customer's at-home and in-store CarMax experience, providing a simple and seamless process
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Responding to sales leads and customer inquiries, you will drive traffic to CarMax stores to ensure each customer finds the right vehicle for them
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Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
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Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
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Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
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Mentor others as your skillset expands

Customer Experience Sales Consultant

Amazon

Assist with the daily operations of Amazon fulfillment centers, including receiving and stocking merchandise, packing orders, and shipping products
Ensure accuracy in all tasks related to inventory management, order processing, and customer service
Maintain a safe working environment by adhering to safety protocols and procedures
Monitor and maintain stock levels, ensuring that shelves are adequately stocked and organized
Assist with unloading trucks, sorting packages, and organizing items for shipment
Utilize scanning equipment to accurately track and record product information
Follow established processes and procedures to ensure quality control standards are met
Troubleshoot any issues that arise during the process and provide solutions as needed
Provide excellent customer service when interacting with customers or vendors
Work collaboratively with other team members to achieve common goals
Participate in training sessions to stay up-to-date on new policies and procedures
Perform additional duties as assigned by supervisor

Process Assistant L3

monitor and triage sources of escalations, including inboxes and TroubleTickets; create and manage cases in the system of record (Simple Issue Manager, SIM); review and analyze terminations as part of DLS termination review process, respond to Legal requests related to litigation holds and document production; coordinate with various stakeholders, including members of DLS, HR, and healthcare providers to assist with completing reviews of potential fraudulent activity; and other tasks as assigned
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The DLS Escalations Specialist must be able to understand complex business processes and succinctly communicate complicated customer and process issues in business terms
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Gain and maintain a thorough understanding of the Leave of Absence and Accommodations teams
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Including policies, plans, processes, standard work, systems, training and education materials, and practices
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Manage multiple systems for receiving and tracking information related to various cases
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Manage a high volume of tasks and assignments, to meet various service level agreements (SLAs) depending on the type of escalation, including termination reviews, non-executive escalations and executive escalations
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Regularly coordinate with members of the DLS Escalations team to ensure that SLAs are being met, and all work is completed accurately to ensure case managers have correct information at all times
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Understand Leave of Absence (LOA) and Accommodation processes, as well as interaction with other employment activities (specifically termination) to perform triage of termination reviews and identify cases that need additional level of review
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Data entry for case creation
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Other duties as assigned

Escalation Specialist L3

Create a strategic dock plan for arrival and placement of trailers and plan for exceptions and contingencies; coordinate with operations and delivery service providers to ensure smooth flow of traffic through the launch pads, ensure safe operations, and drive on-time dispatch performance; ensure that all safety measures and precautions are in place and being used regarding the docks, trailers and delivery vehicles

Yard marshal L3

help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customers’ faces.  As a Delivery Station Liaison, you will be responsible for: • Communicating with customers directly by phone and by email. • Empathizing with and prioritizing customer needs. • Upholding company values in working with every customer. • Resolving issues and setting appropriate expectations with customers. • Clearly understanding and responding appropriately to the issues that customers present. • Consistently compose a grammatically correct, concise, and accurate written response to customers. • Approaching problems logically and with good judgment to ensure the appropriate customer outcome. • Making quick and effective decisions on behalf of the customer. • Working a flexible, full-time schedule (40+ hours per week). • Working from inside an Amazon Logistics (AMZL) delivery station. • Performing the following tasks: • Carry, lift, push and pull up to 49 pounds.

Delivery station liason(DSL) L2

C3 Customer Contact Channels

Operations Supervisor

SYKES

Operations Manager

I pride myself on going beyond my mental limitations, and having the willingness to continue learning to increase my comprehension. 

My experience in Management roles gave me the ability to sharpen my skills in time management active listening, communication, research, and the ability to conduct highly customized outreach and critical thinking. I have coached teams of 20+ associates to success as top associates in customer service by accelerating to the top 5% of calls reaching a resolution. implementing key skills like empathy. By becoming interpersonal, and collaborating with each individual associate I was able to build trust and results that led to my teams leading in KPIs. 

I’m in the business of building lasting relationships and connections, being a part of a team I can be proud of, and going wherever growth is dependent on my ability and willingness to go above and beyond the status quo. I’m driven by my determination to set the standards high.


If you think trying is risky, wait until they hand you the bill for not trying. - Jim Rohn

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