sonelgaz

Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems
Prepare monthly/annual results and performance reports

Call Center Supervisor / Trainer

Algérie Télécom

Call center representative

Med Call

Call Center advisor

Inter Phone Call center

Call Center Senior Supervisor

Petrofac

Clerk Office Planning Dept.

Call Center Supervisor

Bureau de traduction agrée par le ministère de la justice Algérien 

Translater (Intern)

Taplio

Cherf Eddine ZAREB's Linkedin Analytics

Cherf Eddine ZAREB

Want to drive more opportunities from LinkedIn?

Taplio

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Cherf Eddine ZAREB

Want to drive more opportunities from LinkedIn?

Cherf Eddine ZAREB's Linkedin Analytics