Voyager Education

VP of GTM and Operations

The Acceleration Project

Providing strategic advice to small business owners. Assessing client needs and creating structured, action-oriented plans to drive short and long-term growth.

Consultant

Qualtrics

Developed and directly led a high-performing team of 13 revenue-generating Technical Account Managers (TAMs) supporting 25 VIP enterprise level clients. Consistently delivered >95% renewal rate and 94% Customer Satisfaction (CSAT) through proactive customer management and employee development.  Led initiatives focused on driving operational best practices, enhancing customer experience management, and shaping data strategy.  Hired 40+ employees across four offices and developed scalable, strategic processes to enable and sustain rapid organizational expansion growth across six global offices.

Enterprise Services - Global Operations

Supported VP of Product Management providing end-to-end ownership of CAS's second-largest B2B product (STN) - with $74MM in annual revenue - specialized in defining customer and market requirements to drive commercial success.  Achieved 43% gross product franchise usage by accurately developing and meeting quarterly strategic, product, and go-to-market roadmaps. Led cross-functional teams of 45+ Product Owners, UX, Engineering, Marketing, and User Research.  Maintained a close pulse on the Voice of the Customer to ensure appropriate prioritization of bug fixes, product enhancement and feature development.

Product Management & Product Strategy

The Scotts Miracle-Gro Company

Guided the organization’s growth with strategic oversight, reporting directly to the Senior Vice-President of Strategy. Offered strategic recommendations, streamlined processes, and drove seven key initiatives identified by the executive team and four acquisitions.  Areas of focus were: Internal Consulting, Program Management, Business Development/Go-to-Market, and Mergers & Acquisitions (M&A).

Strategy Manager: Internal Consulting, Project Management, Due Diligence, Integration

Staples

Senior Project Manager reporting to Staples' Chief Procurement Officer (CPO) who was responsible for $3 billion of indirect global spend at the time.  Selected as PMO Lead for Indirect Procurement and Global Business Services to manage pre-Office Depot/Office Max integration planning strategies.  Led the planning and managing of the department's budget consisting of multiple cost centers, collaborated on "Fund the Future" savings initiatives, created Sourcing specific policies, and managed department training initiatives.  In addition, provided PM and analytical oversight to special projects identified by the CPO and CFO.  Role provided a great deal of opportunity to work on cross-functional initiatives with Senior Leadership.

Chief of Staff - Strategic Projects

Anheuser-Busch InBev

Participated in annual senior-leadership brainstorming workshop consisting of ethnographic studies, finding root causes affecting beer consumption, and determining key innovations and resolutions to increase “Share of Throat”.  In addition, developed and administered survey, analyzed different logistical and promotional scenarios, and determined key risks in order to increase Presidente’s placement in celebratory occasions through a new birthday campaign.  Worked with Agency, Sales Force, Point of Sales, and analyzed sales data to identify key issues which were affecting the micro-events taking place and their effect on incremental revenue.

Intern: Global MBA - Trade Marketing

Deloitte Consulting

Industries: Retail, Life Sciences & Medical Devices, and Government Entities

 Led cross-functional initiatives with different stakeholders to identify key performance improvements and increase user experience.  Streamlined operational systems by analyzing behavior patterns of cross-functional teams, assessing core technology central to business operations, and discontinuing systems with limited business value.

International Trucks

Financial Analyst Intern

Customer-focused Senior Strategic & Operations Leader with over 15 years of experience tackling high-stakes challenges that demand bold, decisive action. Known for taking ownership where others hesitate across 19 organizations - SMBs to Fortune 10 companies. Thrives in high stakes, resource constrained  environments by driving executive-level initiatives, building scalable infrastructures for rapid growth, and engineering turnaround strategies. Problem solver adept at reallocating limited resources, prioritizing critical objectives, and fostering transparent communication among internal and external stakeholders.

Taplio

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