Charles Nuciforo's Linkedin Analytics

Experienced process improvement, operational risk and business continuity professional able to influence the business at senior levels and the management skills to lead complex business initiatives. Solid Project management experience, including leading complex change management projects. Led and worked on multi-regional/global projects Operational risk management practitioner, including risk analysis, risk mitigation/control and application of relevant standards e.g., AS/NZS ISO 31000:2009 Risk management - Principles and guidelines Metric development for performance reporting, including Key Risk Indicators, People/HR metrics, Financial measures, data visualization etc. Business Continuity management including implementation, monitoring/testing and maintaining BC processes and standards e.g., BS 25999 Business continuity Process risk analysis to understand where risk occurs and effectiveness of mitigating controls using Failure Mode Effects Analysis (FMEA) Undertake business process improvements using Lean Six Sigma, Business Process Management, Voice of Customer, Value Stream mapping, Statistical Process Control, Waste elimination etc. Translation of customer and business needs into application and operational requirements Operations management practices for balancing workload with resources and improving operator productivity and utilization Experienced in developing procedural documentation, training information/material and facilitating workshops Experienced in Financial Services procedures across multiple segments e.g., Retail, Middle Market, Commercial, SME Market, Wealth etc. Experienced process modeller using BPMN 2 and Signavio, ARIS etc. Direct experience working with multiple Asian countries/jurisdictions Have developed detailed knowledge of of Design and Distribution Obligations (DDO), Product Intervention Powers and Target Market Determinations (TMD) legislation that will apply in financial services from April 2021. Working closely with related stakeholders (Risk, Legal, Product, Marketing etc) have developed supporting governance framework and process models to comply with legislation.