Charles Jessup

PEMEX

As the refinery implements SAP S/4HANA, my job is to make sure that all the software that reads or writes to SAP doesn't break when the upgrade goes live.  I'll be managing the entire portfolio of software applications except for the ones developed in-house.

●	Identified and assessed 20 critical applications that required remediation for SAP compatibility.
●	Hired and managed a consulting company that helped with assessment of vended applications
●	Managed scope, schedule, and budget for the whole program
●	Led vendor engagement to ensure software upgrades aligned with business needs.

Program Manager - 3rd party software applications

Johnson & Johnson

Coached 7 product teams to be more Inspired and Empowered (yes, that's nod to The Books).  Worked with Silicon Valley Product Group to develop a program to improve the impact of newly formed product teams.  

Coaching topics included: 
●	Customer journey mapping, 
●	UX interviewing 
●	Opportunity solution trees
●	Assumption testing,

Results:
●	Improved a finance team’s internal adoption by 20% by coaching them to interview the users that weren’t adopting.
●	Improved a cybersecurity team’s Weekly Active Users by 15% by coaching them to trim excess features and focus on the ones that delivered the most value.

Senior Product Management Coach

Slalom

As a product consultant, I helped teams developing products to be better, faster, & stronger.  

Coached a cybersecurity team to become more product centric by introducing product management concepts & answering questions.  
Facilitated Product Boot Camps and workshops where the team would create a 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗩𝗶𝘀𝗶𝗼𝗻, 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗢𝗞𝗥𝘀, and 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗥𝗼𝗮𝗱𝗺𝗮𝗽.  
Coached new product teams in 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗰𝗲𝗻𝘁𝗿𝗶𝗰𝗶𝘁𝘆 and business alignment so that they would be on the same page as their customers & their leadership.   
Facilitated design thinking workshops with 15+ people to co-develop a path forward that all stakeholders were aligned to.  

Co-founded an internal Community of Practice around 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝘃𝗲 𝗔𝗜, where Slalom Houston employees got together on a regular basis to discuss how we could use Gen AI to both help our clients and improve our own efficiency

Product Management Consultant

Impact Point Group

Worked with clients to design and facilitate workshops that would develop strategy, maximize growth and elevate team performance.

Director of Facilitation & High Performance Teaming

TechnipFMC

I led a cross-functional team of designers, developers, and data scientists to build digital products.  

My products included: 
1. iTender - an application that helps us more accurately know our cost before we place bids.  
2. SN/QN Finder - enables easier searching & finding of Service Notifications & Quality Notifications
3. Digital Experience Platform

Digital Product Manager

I helped the Digital Services and Innovation (DSI) team to identify and scope new products that can make a difference to the company.  Led Product Discovery efforts on 12+ potential products, half of which we ended up building.  

New projects that I led scoping for included:
1. iTender - a tendering application that reduced tendering lead time and improved the transparency and traceability of quotes.  
2. SSR - a supplier facing software that helps our vendors communicate with our buyers and planners
3. Sentinel - uses A.I. to predict which parts are going to be delivered late and recommended actions to bring it back on time
4. Wellhead quotation tool - reduces Lead Time for our salespeople to quote wellheads from weeks to minutes

Digital Business Facilitation Manager 

I helped people lead effective meetings.  Some examples include:

•	Facilitated a 3 day workshop to align objectives across the seven business units of the Surface Technologies senior quality leadership team.  This first-ever meeting of all these leaders resulted in greatly increased alignment of objectives and reduced redundancy of work.  
•	Facilitated 21 process mapping sessions with 7 different teams within the Center for Innovative Collaboration and Knowledge Management.  We developed the first ever process map for this organization, leading to improved efficiency and a better understanding of the team's scope.  
•	Led a virtual global team through a multi-month project to develop a better process for writing Transportation and Handling Instructions.  This improved process saved $1.1 million/year in reduced engineering costs and provided a more usable product. 
•	Hosted an annual event for 50 people on the North America HR team to train them on changes to corporate benefits and annual enrollment, resulting in improved understanding and communication of benefits.  

I also founded & produced an internal podcast for TechnipFMC called "Illuminate" that had over 50 episodes.

Facilitation Specialist

I managed a virtual core team with people in 5 countries that implemented improvements to engineering processes at FMC Technologies.  

•	Developed  globally aligned engineering workflows in the Business Process Management System (BPMS).  The scope included both system engineering and subsystem engineering, and follow on system and subsystem engineering.  Completed project 2 months ahead of schedule and $250,000 under budget.  
•	Coached global process owners and helped them develop the right documents, communication plans, training plans, and implementation plans to meet their objectives.  Helped these global leaders significantly improve adoption of new ideas and processes.   
•	Improved several Global Work Instructions, incorporating feedback from multiple regions around the globe.

Global Engineering Process Improvement

In the Business Excellence group, my role was to lead process improvement projects to help improve lead times.  Examples include: 

•	Critical Chain Project Management - improved project lead times by 24% reducing multitasking and better managing uncertainty
•	MPQP process (Manufacturing Process / Quality Plan) - reduced MPQP lead times by 40% by streamlining processes and improving visibility of delays
•	Value Stream Mapping -  Led several cross-functional teams in creating value stream maps, which helped focus improvement projects into the most needed areas.

Continuous Improvement Specialist

Realization Technologies

Helped companies increase project throughput by reducing multitasking & managing uncertainty

•	Championed NASA’s embrace of cutting edge project management philosophy, augmenting throughput rate of flight research projects by 24%.
•	Slashed project schedule from 12 months to 7 months on a large engineering project for Spirit Aerosystems, rescuing the   C-Series project from cancellation and reaping additional revenue. 
•	Accelerated a $2.4 billion aircraft carrier construction project for Northrop Grumman through implementation of “WIP reduction” and concentrating the project's resources.
•	Saved Spirit Aerosystems 25,000 man-hours by maintaining commitment to the original project vision and resisting customer recalcitrance.
•	Facilitated collaboration, using language interpreters, between Japanese companies Fujitsu and Daiwa House on the development of a project plan to implement SAP across 35 business units.  
•	Accomplished over 90% success on a Concerto software implementation, through effective education and training which gained user buy-in and enhanced communication within the organizational hierarchy.

Senior Implementer

Element, LLC

• Managed employees and increased employee retention by 50%.
• Interviewed and trained new staff.
• Supervised business operations, leading to a smoothly running organization.
• Optimized inventory system, reducing lost sales by up to 80%.
• Drafted budgets and compared financial statements to previous projections for accountability.
• Performed financial analysis and recommended go/no-go decisions for potential projects.

General Manager

I'm a product and program manager who loves developing new software products.  I love working with designers, developers, and data scientists to build SaaS web applications.  

I'm great at facilitating product discovery workshops, user forums, and product roadmap workshops.  The fuzzy front end of the product discovery process is my favorite part.  
People tell me I'm really good at translating business needs to technical requirements.  

Certifications:
1. Professional Scrum Product Owner II (Scrum.org)
2. Scaled Agilist (SAFe)
3. Project Management Professional (PMP)
4. ASQ Six Sigma Green Belt
5. AWS Cloud Practitioner

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