Kantar

- Leading the delivery of objectives for the CTO whilst managing BAU and investment delivery to meet all targets.
- Provided thought leadership with a focus on effective ways of working and transformation to achieve core aims.
- Directed the Transformation Team to increase enterprise agility across the firm and leading projects / initiatives through full lifecycles in line with the Agile and Waterfall methodologies.
- Managing dependencies of varying complexity, planning and feeding into larger programmes and sub-portfolios.
- Removing blockers / impediments and managing risks as well as divisional budgets to coordinate delivery teams and resources within dynamic, changing portfolios.

Delivery Director

easyJet

- Directed the technology strategy and a project portfolio within the corporate IT function to achieve all aims.
- Led a team of 20+ people, including Project Managers, Business Analysts and Technical Application specialists.
- Supported teams to achieve project objectives, promoted best practices and removed impediments. 
- Ensured appropriate planning, resourcing / reporting structures and governance were in place across workstreams.
- Drove an increase in efficiency of IT services delivered through service improvements and stakeholder engagement.

Head of Corporate Technology 

- Led IT service delivery and provided strategic direction and oversight for the design, development and operation of key IT processes and frameworks, including IT governance, compliance and risk, people resources, supplier relationship management and disaster recovery.
- Worked within the IT vendor management framework, led the comprehensive management of all operational aspects of vendor relationships and ensured that the quality of the services provided met contractual obligations.
- Ensured the alignment of information technology policies to support business strategies and objectives.
- Coordinating the recovery of IT services in the event of failure, maintained stakeholder communications, assured resolution times and minimised business impact.
- Undertook the procurement of infrastructure within defined departmental budgets set by leadership teams, and negotiated effectively with vendors / suppliers.
- Held responsibility for operation of critical IT systems and acted as an escalation point during major events.

Head of IT Service Delivery

- Led IT service operations spanning 150+ locations with over 14,000 customers to meet all SLAs.
- Managed the diagnosis, escalation and resolution of incidents / problems within expected timeframes and delegated workloads to staff members to meet targets.
- Held oversight of budgets related to IT service as well as cost tracking and budget planning processes.
- Reported to senior management on issues with significant potential impact on business continuity.
- Coordinated the deployment, monitoring and maintenance of all IT systems and associated backups.
- Adopted a hands-on approach to the management of server, network and storage systems across the estate.
- Updated all infrastructure to include the latest technologies and strengthened the integrity of systems.

IT Service Operations Manager

-	Led a portfolio of high-profile customer which include Marie Curie, Deloitte and Price Forbes.
-	Managing and Driving; SLA’s, KPI’s whilst reporting key deliverables. Measuring success through, customer growth, retention and customer satisfaction.
-	I was accountable for the Cost control and profitability of each account.
-	Defining SLA’s, KPI’s and OLA’s ensuring we can support internally. 
-	Driving service improvement Plans (SIPs) and Cont. Service Improvement Plans (CSIPs)

Service Delivery Manager

ESP Global Services

-	I led and delivered the full managed service to easyJet's internal and external customers. Providing a multi-channel service desk, desktop and airport support based from easyJet's HQ and to all European locations. Ensuring high customer satisfaction whilst delivering within the agreed SLA's.
-	I led a high-skilled team of Service Delivery Managers managing the operational delivery of all ESP customer contracts.
-	I act as a role model and coach to support, direct and counsel individuals and teams to continuously challenge themselves to achieve greater levels of performance and customer satisfaction.

Head of Service Delivery

Service Delivery Manager for the easyJet account.

Service Delivery Manager (easyJet Account)

Mobile Support Engineer

Swissport

Aircraft Dispatcher

A highly motivated IT Leader with a wealth of experience in strategy, technology management and service delivery across various sectors. Well versed in implementing governance frameworks, leading on planning / change management and holding financial accountability. Strong risk and control mind-set with experience in running multiple technology projects / initiatives, reducing operational risk and delivering core objectives within time and budgetary constraints.

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