Charlotte Horrocks

Brandwatch

Social Media Strategist

Sales Development Representative

WhatConverts

SaaSLeads.io

Hogan Electrical

• Take and pass on leads to the electrical manager
• Ensure all leads are dealt with and quotes submitted in a timely manner
• Manage day to day coordination of the electrical team (consisting of 3-5 electricians) ensuring the team follow up on any leads and fulfil job commitments  
• Ensuring the team work towards KPI’s in sales and services through monitoring follow up business activity with customers
• The ability to work under pressure in a demanding professional environment where customers are seeking to resolve issues in a timely manner.

Administrative Assistant

• Professionally managing a wide range of customer queries on their Motor Insurance policies on both inbound and outbound
• Consulting with clients on complex losses, providing guidance and assistance
• Analysing claims and coverage issues while guiding the claims process
• Dealing with both first Notification of loss calls whereby liability needed to be assessed under the policy
• Dealt with existing claims calls, liaising with suppliers and loss adjustors in order to progress claims in a timely manner
• Adhering to treating Customers fairly, Financial services Authority and Data Protection regulations at all times.
• Trained on and dealt with a number of the most trusted brands including, NRMA insurance, CGU, RACV and SGIO

Claims Consultant

Bondi Organic

Responsible for guiding staff in the absence of management and dealing with challenging complaints
Responsible for the salon’s administration
Manage day to day coordination of the salon  
Inspire and motivate the salon team to promote a positive attitude within the salon
Ensuring staff members work towards KPI’s in sales and services
Maintaining my own and staff members appointment calendars through scheduling
Maintaining and updating client records

Salon Manager

Vip Hair LTD

Being the head stylist, I would provide a range of haircare services – shampooing, cutting, colouring, styling and blow-drying
Demonstrating and selling styling products, I was the top retailer achieving above my monthly targets
Being responsible of ordering new stock to refill the inventory, replenish shelves and inventory checking
Remain composed whilst working under pressure and managed my time effectively, ensuring appointments were upon schedule
I have attended several educational courses over the years, notable spending a week at Vidal Sassoon academy in London which benefited me substantially

Taplio

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