Cymulate

Customer Success Manager, EMEA

Crypto.com

- Laid off in June with the mass lay-offs
- Led a team of designers, developers, business analysts, project manager and quality assurance team  
   to design, build and implement a bug bounty platform to improve their global cybersecurity posture

Security Ecosystem Development Manager

HackerOne

- Managed a portfolio of $2 million +
- Increased focus within the Enterprise space to be a strategic thought partner in reducing their time to 
     value, by using a data and goal driven approach
- Developing deeper engagement across internal stakeholders and Executives with a view to enhance 
     that strategic value across their organisation
- Successfully executing strategies in our solution onboarding, adoption, risk mitigation and expansion 
     across the EMEA region

Senior Enterprise Customer Success Manager, EMEA

Senior Program Manager, EMEA

EMEA Program Manager

McKinsey & Company

•	Working closely with leadership to establish objectives, determine specific needs and recommend 
        solutions that best meet event requirements
•	Lead event execution, planning and management of UK and EMEA events
•	Managing relationships and leading negotiations with local vendors (e.g. hotels, transportation 
        companies, caterers, production companies, restaurants, dry-hire venues, DMCs) including 
        securing discounts by developing book of preferred vendors with pre-approved contracts
•	Responsible for the RFP process, including gathering and consolidating data, analyzing results, and         summarizing recommendations
•	Driving the research, selection and negotiation of agreements for hotel and other suppliers
•	Working with sponsors to define communication objectives and approach and develop materials 
        e.g. branding and design for all comms, project specific.  
•	Responsible for event budgets up to £3 million, with post-event reconciliation

Senior Conference Coordinator

Facilities Co-ordinator

TradePoint UK

Unit Manager

Pick 'n Pay

Line Manager

I am a seasoned Customer Success Manager working in the SaaS Start-up environment, responsible for global Enterprise organisations entire Customer journey from Onboarding, adoption to expansion. High focus on driving high Net Retention rates, customer advocacy/evangelism whilst mitigating churn through a programmatic, operational and cross-functional approach.

Taplio

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