SHI International Corp.

•	Manage up to 30 complex client projects concurrently, covering a variety of IT services including Field Services, Cloud adoption, Microsoft, and Cisco upgrades, often with tight deadlines and conflicting priorities 
•      Develop and execute detailed project plans that include all phases of project delivery, from initiation through closing 
•      Communicate the project status, budget burndown and risks with project stakeholders regularly 
•      Monitor project execution against scope & budget, create and execute change requests to incorporate changes   
•      Assist Pre-Sales to evaluate requirements and provide guidance in support of Statement of Work creation 
•     Completed over 50 projects since January 2023, total revenue of closed and open projects is over $4.4M       
•     Track risks and issues in RAID logs to drive visibility across the project team and document lessons learned throughout the project life cycle  
•      Identify knowledge base gaps, update, and create process documentation, templates for our PMO (Project Management Office)  
•       Confirm objectives and deliverables are approved prior to project-closeout   
•       Diligently navigate escalated projects to get them back on track and ensure customer satisfaction 
•       Provide project management guidance to internal and external resources, adapting project management style to each stakeholder to best align with their needs

Project Manager II

•	Completed over 37 projects since 2019 with total revenue over $4.5M and profit over $1.5M.
•	Sourced, scheduled and managed onsite resources for multiple complex Field Services engagements from site surveys at new buildings to networking equipment updates at current locations. 
•	Created comprehensive templated work orders for technicians that align with a project’s Statement of Work and ensured all tasks are completed and executed properly prior to project close, while elevating any out-of-scope items and initiating change requests when required/appropriate. 
•	Managed up to 10 clients concurrently, with over 15 active projects, requiring up to 25 technicians on sites across the country daily with project sizes ranging from one location to hundreds of locations. 
•	Proactively identified & mitigated project risks, escalations and elevate to the correct teams for resolution. 
•	Tracked project budgets and managed payment to technicians, ensuring their time on site is recorded accurately and they are paid in a timely manner. 
•	Developed comprehensive technical guides and installation runbooks for technicians to use on project sites to ensure the installation process is standardized across multiple client sites.
•	Communicated expectations to project resources & stakeholders.
•	Trained more than 8 new team members on project execution, onsite support services and proper client communication techniques, while providing leadership and guidance to current team members.

Project Coordinator

Art Island ATX

• Conceptualize and execute unique event activations, blending art, performance, and community engagement to enhance collective visibility
• Lead end-to-end event planning and logistics, managing budgets, coordinating vendors, and overseeing on-site execution to ensure seamless experiences for attendees
• Coordinate all aspects of event planning including logistics, vendor management, and budgeting to ensure smooth operations
• Collaborate with team, local artists, performers, and vendors to curate immersive experiences that align with the collective’s mission and vision
• Manage event marketing and promotion, leveraging social media, email newsletters, and partnerships to drive attendance and engagement
• Cultivate partnerships with local businesses and organizations to increase community involvement and support for collective events
• Gather post-event feedback to assess success, track metrics, event effectiveness, and improve future events

Creative Event Producer

Wick Marketing

•	Managed daily communication with clients/agencies via email, meetings and client calls. 
•	Assisted in planning, analyzing and evaluating information relevant to assigned client projects, as well as clients’ or team’s needs.
•	Collaborated with team members in preparation of recommendations, marketing strategies and actionable items for clients.
•	Ensured timeliness of all ad and campaign creation, development and delivery.

Account Coordinator

High Octane Harley-Davidson

•	Collaborated with Management and Marketing Director to identify customer targets to build marketing campaigns, thus effectively growing customer base.
•	Planned and executed promotional activities for the dealership including digital content, print, displays, and signage.
•	Coordinated and managed all logistics of weekly events including bookings, budgets, promotions, event layout, initial set-up, and breakdown.
•	Provided a fun and exciting experience for past, present, and future event attendees while increasing overall event attendance twofold.
•	Managed an annual events and marketing budget of $300,000. 
•	Scheduled and executed 130 events between October 2017 and February 2019.
•	Maintained dealership social media accounts & sites to promote events/activities, and creatively engaged existing and prospective customers. 
•	Attended weekly Manager meetings and maintained internal communications with all departments. 
•	Hired, trained, and supervised contracted workers for events. 
•	Conducted monthly all-employee meetings that reviewed department KPI’s, provided recognition to team members, and reevaluated company goals. 
•	Led dealership's community outreach efforts by partnering with local departments, councils, and businesses.

Events and Promotions Coordinator

Appinall

•	Conducted interviews and hired interns for digital marketing and sales' positions. 
•	Coordinated Appinall's product introduction and tutorial videos, and assisted in production and final touches. 
•	Networked and attended events, including Boston's Small Business Expo, to directly market Appinall to businesses.
•	Mentored and guided interns through marketing campaigns, content calendars, and product brainstorming.

Intern Marketing Program Manager

•	Created and edited posts for social media platforms including Facebook, Twitter and Instagram.
•	Used Salesforce to contact prospects by email and followed up with phone calls.
•	Collaborated with team members to improve the application’s functionality while providing constructive feedback to application developers.
•	Raised brand awareness, user engagement and customer retention. 
•	Researched telecommunication articles and news to share with users.

Sales and Marketing Coordinator

Bridgewater State University Graduate School

•	Conducted focus groups to gather primary and secondary data.
•	Created and distributed surveys. 
•	Input and analyzed data through SPSS software to create a database. 
•	Presented final report to respective client.

Bridgewater State University Market Research Assistant

Classic Communications PR

•	Created newsletters for past, current, and future events including: AltWheels, Run of the Charles, and The Pennsylvania National Horse Show.
 •	Sold ad spaces in brochure to local companies for Run of the Charles event. 
•	Assisted with event management duties including onsite registration, setup, and breakdown. 
•	Developed marketing materials to distribute via social media.

Public Relations Intern

Kings Dining & Entertainment

•	Awarded 2014 Marketing Intern of the Year. 
•	Created a cohesive environment for the team with strong focus on teamwork and communication.
•	Marketed weekly events & promotions, through social media and distributing flyers.
•	Participated in event layout setup, execution, and breakdown. 
•	Trained newly hired employees and coached current employees.

Server/Bartender

The Villa Restaurant

•	Provided exemplary service to all guests, leading to repeat customers and increased CSAT. 
•	Contributed to the team by assisting coworkers with tables, orders, and running dishes.

Server

As a Project Manager with extensive experience across various industries, I have successfully led numerous projects, generating significant revenue and delivering impactful results. I specialize in driving efficient project execution, fostering strong relationships, maintaining clear communication, and engaging teams to achieve success. My passion lies in creating innovative, human-centered solutions that align with organizational goals. I am committed to contributing to a people-first culture and collaborating with teams to drive sustained success and positive change.

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Chelsea Arena, PMP's Linkedin Analytics

Chelsea Arena, PMP

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