Russ Lyon Sotheby's International Realty

Real Estate Agent

Crown Castle

• Championed a centralized team of five (APMs and PCs) that focused on identifying financial accuracy and opportunity.
• Demonstrated to leadership our progress on identifying incremental service revenue; EOY goal: $12M.
• Responsible for understanding Customer contracts, communicating with cross-functional partners and ensuring team resources are available and up to date to minimize mistakes and confusion.
• Delivered financial system and process training for team members and internal partners.

Project Manager - National Program Management 

• Exceeded the quarterly revenue goal each quarter, and always actualized 100% of my forecasted revenue 2-3 weeks prior to the end of the quarter by working closely with my PC and understanding project statuses. 
• Collaborated with real estate, assets, and sales to identify and implement process improvements to streamline our day-to-day tasks. 
• Lead deployment calls with the customer and site acquisition vendors to report on project statuses and roadblocks. 
• Trained the new APMs that joined our team resulting in smooth transitions.

Associate Project Manager

• Individually programmed and administered the PC forum for 90+ attendees each year.
• Championed a team of 5-7 contracted project coordinators to provide centralized support for special project tasks for the West area district teams.
• Created all training material and administered new hire and continued education training both virtually and classroom style for the PC position. Held one new hire training a month and averaged 10 attendees.
• Demonstrated natural ability to hire - 12 of my hires transitioned to new positions which converted them from contracted to full - time employees.
• Monitored cycle times to ensure that the team was meeting project expectations and timelines, worked with IT to develop a ticketing system that allowed me to report on the team’s volume to assist with headcount. 
• Strategized with purchasing, finance, billing, A/R, national training team, and counterparts to streamline processes, resources, and systems.

West Area Lead Project Coordinator 

• Decreased account receivables aging from 35% to below 10% by implementing a new metric management system with the PCs.
• Implemented the PC metric management system in two additional west area districts via virtual and in person training sessions.

Project Coordinator

McCauley, Nicholson & Preder CPA's

• Managed a segment of our clienteles’ bookkeeping, Created more efficient forms and spreadsheets for tracking data. 
• Monitored business consultations and handled all contract work within the company.
• Balanced business clients register in QuickBooks and handled A/R for multiple accounts.
• Oversaw, trained and evaluated office intern. 
• Ensured all personal and business tax returns were processed, signed by the client(s) and E-filed in a timely manner. 
• Managed the tax return drop off process, new client set -up and appointment preparation.

Accounting Assistant

Everest University

Team Lead

• Responsible for effectively communicating the retention goals and outcomes to senior leadership, and to my team.
• Thrived as a Subject Matter Expert of 100% of our departments internal processes, serving as a floor trainer for each.
• Planned, coordinated and executed weekly team meetings focused on the objectives and goals of the day. 
• Seamlessly assumed all duties of the Director whenever they were out of the office while continuing to maintain exemplary performance of my own duties. 
• Managed, deciphered and distributed morning emails complete with tracking team expectations, and individual goals.
• Focused on the continuing development of my peers, assisting many to achieve their professional goals in a timely manner.

Front Line Development Program/ Director in Training Program

• Received Management level training including being Covey Certified in both FOCUS and 7 Habits, Recruiting and hiring new employees, Evaluating and providing feedback to employees and Terminating employees.
• Was a key Contributor in a multi departmental discussion regarding how to develop a culture of World Class Customer Service at our site and presented this plan to the Executive Leadership Team.

Project Liaison and Facilitator

• Made recommendations, based on frontline research, innovative ways to restructure the department to improve productivity, employee satisfaction, and customer retention.
• Developed and presented a standard set of best practices to the leadership team.
 
Retention Specialist

• Recruited and retained students through multiple means of communication, managed confidential student files. 
• Communicated cross functionally with multiple departments and leadership.
• Chosen as the only front-line employee to travel to our sister school to facilitate the transition to their institutional brand.

Customer Service Specialist

Joseph Carl Homes

• Managed the revamp of all documentation for the office, clients and future customers.
• Revised contracts, agreements, and guidelines with strict formatting requirements and deadlines. 
• Created promotional material used for marketing and informational purposes.

Administrative Assistant

The Reserve at Star Pass by Allen & O'hara

• Recruited potential residents, signed and reviewed property leases. 
• Trained new hires on lease agreement and proper tour skills, Managed one residential building with thirty-six units.
• Led and organized property tours.
• Responsible for proposing, budgeting, planning and executing monthly events on and off property. 
• Advised and counseled residents with any personal or financial concerns.

Community Assistant

Wells Fargo, Bank

• Received concentrated training in sales and customer service.
• Responsible for marketing and selling bank products.
• Managed and tracked money in teller drawer and vault.
• Responsible for filing daily reports, and participated in balancing the vault.

Teller

Blucor Contracting

• Managed and created new tracking system for all materials used on company jobsites.
• Participated in off-site meetings with venders to have a better understanding of the materials being tracked.
• Analyzed all jobsite material that were purchased from each vender.  
• Reorganized filing system for vender checks, purchasing orders and jobsite data.

Material Tracker

Engle Homes

Human Resources Generalist/ Activities Coordinator

• Assisted HR manager in recruiting potential candidates. 
• Approved and tracked companywide vacation and sick time. 
•Responsible for ensuring the confidentiality of all employee personnel files.
• Assembled and distributed all new hire paperwork. 
• Organized and helped facilitate team builders as well as meetings, company gatherings and trainings.

Accounting Generalist

• Effectively reorganized the Accounting Department’s Filing System. 
• Assisted in the coordination and timely distribution of payments to third party venders.
• Reconciled Checks to their appropriate invoices.

Purchasing Assistant

• Produced and distributed addendums and contracts to third party venders.
• Frequently prepared and analyzed multiple spreadsheets.
• Quickly and accurately input large amounts of data into the systems of record.

Intern - Human Resources, Accounting & Purchasing

🌵 Chelsea Powell, a dedicated REALTOR® rooted in Arizona, seamlessly blends her genuine passion for assisting others with a profound love for the real estate industry. As a third-generation Arizona Native, Chelsea possesses an intimate understanding of the state's nuances, elevating her precision in navigating the local real estate landscape.

After a decade-long career in Telecommunications, Chelsea transitioned to real estate. With a background in leading teams, facilitating large-scale training sessions, and excelling in Project Management, Chelsea is well-equipped to fulfill her client's needs while infusing an enjoyable dynamic into the process. She’s known for her ability to cultivate genuine relationships and navigate challenges with grace, taking pride in her commitment to exceptional client service.

Beyond her professional endeavors, she is a proud wife and mother to two wonderful boys, accompanied by her loyal chocolate lab, Gus. Chelsea thrives on outdoor adventures, working out, daily walks, reading 📚, exploring new places 🗺️, coffee ☕, singing 🎤, and personal development.

Looking for a real estate professional who goes the extra mile, prioritizes people, and adds joy and humor to the journey? Chelsea Powell is your trusted partner. Honored to be part of your next adventure, whether it involves selling your home or finding your dream abode.

Let's connect!
📞 480-735-9296
📧 Chelsea.powell@russlyon.com
🌐 azhomesandlifestyle.com

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