Growth & Leadership Solutions

Leadership Coach, Facilitator, and Motivational Speaker

Coaching and Training

Coach, Facilitator, and Trainer

Sirius Support

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.

• Lead all coaching and mentoring initiatives across functions for all leaders and employees. Areas include creating safe spaces, leadership, high performance, career, personal development, motivation, and wellbeing.

• Help design and implement company policies that promote an inclusive, diverse, and safe work environment.

• Bridge employer and employee relations by addressing employee's requests and grievances in a timely manner.

• Manage the recruitment, selection, and onboarding process.

• Support and suggest improvements to the entire recruitment process.

• Discuss employees’ career development paths with managers.

• Monitor HR metrics (e.g. performance trends, turnover rates).

• Organise learning and development as well as employee wellbeing initiatives.

Head of People Experience & Coaching

Taylor's Education Group

• Reinforce development of employees to support their career evolution and make available resources matching with business needs.

• Ensure proper roll-out and or implementation of Group policies related to Talent Management, with attention given to diversity and gender equality.

• Responsible for data integrity in HR systems (in the area of Talent Management).

• Conduct individual career talks with employees.

• Prepare and follow-up on individual development action plans.

• Follow up on actions taken at entity, regional, and Group levels.

• Act as a consultant to management for all subjects related to Talent Management.

• Participate actively for identification of Talents on People Reviews and Development Committee.

• Along with management, evaluate the potential areas of employees for their Career Development.

• Propose possible matches between key profiles and key positions including Succession Planning.

• Facilitate the definition and execution of Succession Planning within the entity and Group levels.

• Participate in HR processes for employee Onboarding and Offboarding as well as Performance Management.

Talent Manager, Group Human Resources

• Develop and deliver the APAC people development strategy ensuring alignment to global and regional business goals.

• Own, develop, manage, evaluate and continually improve the Talent Management process and outputs (people review, succession planning, secondments, placements and development) on behalf of the region.

• APAC Head on global/regional development and leadership programmes, with excellent training, presentation, and communication skills.

• Continuously review and ensure consistent delivery of an impactful employee induction and on-boarding programme, including digital/online learning.

• Stakeholder Engagement - work closely with Group People Development and Country HR leads to ensure BSI Leadership Behaviours and global leadership programmes are embedded in the region.

• Identify regional wide learning and development needs, develop, and implement flexible learning plans across the region from the needs analysis to support retention, wider people and career development.

• Provide organisational development solutions for the region or specific countries as required to deliver change initiatives or support business strategy. 

• Report against key people development metrics including succession planning, mobility, and performance.

• Monitor, review, and present reports on annual performance development review outputs and ensure regional and global development initiatives align to development plans.

• Remain closely connected and aligned to the business through regular engagement with key stakeholders to ensure all plans and solutions are fit for purpose.

Asia Pacific Head of People Development

Sutherland Global Services

• Offer support, boost engagement, and inspire positive attitude; promote internal programmes.

• Establish and execute HR strategies to address challenges with performance and employee retention and engagement.

• Measure and monitor existing policies and procedures.

• Create sustainable solutions to individual employee challenges.

Lead - Talent Strategies Group, Malaysia

• COPC certified.

• Manage all training processes and activities for all accounts.

• Manage 17 training personnel for the site, including performance management, goal setting, performance improvement and hiring.

• Lead all training needs analysis activities and act on findings to improve programme performances.

• Conduct training for employees, prepare quality and process improvement initiatives, as and when required.

• Manage relationships with business partners, Clients, and process owners (internal and external) through constant communication and interactions.

Site Training Lead - Malaysia

• Assist in ensuring that trainers and training deliveries are delivered on time, and are achieving the quality output based on the project plan/agreement during respective migrations.

• Identify, develop, and implement Contact Centre related training and quality processes and procedures that create efficiency for the organisation, Clients, and business partners.

• Support the Management Team in providing the information that can be used for decision making through management reports.

• Attend to the resolution of escalated issues and lead the recovery process.

• Work with business partners in assessing the development needs, performance gap analysis, design, and implement learning programmes.

• Conduct training for employees, coaching for new hires, prepare quality and process improvement initiatives, as and when required.

• Manage relationships with business partners, Clients, and process owners (internal and external) through constant communication and interactions.

• Participate in various developmental and customer service training.

• Participate in employee engagement activities.

Senior Trainer (Contact Centre/Customer Service) at AIG Shared Services (M) Sdn Bhd

• Create and develop process training modules.

• Create and develop customer service training modules.

• Deliver client country insurance industry and training.

• Structure training programmes, and conduct training and certification assessments/exams.

• Maintain and update Standard Operating Procedures, process maps and training manuals.

• Identify training gaps in consultation with Operations division leadership.

• Formalise and deliver refresher training to address gaps.

• Attend client calibrations, attend process/quality reviews, identify process level gaps, analyse root cause of complaints and implement Training Need Analysis (TNA).

• Provide onsite training migration support.

• Maintain Knowledge Learning Centre and use modern aids to deliver training.

• Coordinate training logistics.

• Initiate and lead process improvements and quality management plans.

• Prepare quality and process improvement initiatives, as and when required by management.

• Participate in various developmental training. 

• Engage in initiatives/projects that meet the company's mission, values and core values.

• Establish and manage relationships with business partners and process owners through 
consistent communication and interactions (internal and external). 

• Receive and analyse customer input, and develop action plans for improvements based on the input.

• Serve as a first point of contact for any engagement relating to customer service training, process training and quality management.

• Participate in employee engagement activities.

Trainer (South Africa, Australia) at AIG Shared Services (M) Sdn Bhd

Team Leader (Singapore Customer Services Group) at AIG Shared Services (M) Sdn Bhd

Hi there!

I'm Chevonne Hassan, an international leadership coach and facilitator and mental health advocate who transitioned from corporate leadership to my present role as a Global Leadership Coach, Facilitator, Mentor, and Speaker. I'm also a co-author of an e-book on coaching, The FLOW5 C.O.A.C.H Process.

I'm passionate about cultivating leadership, inspiring personal growth, promoting inclusion and diversity, and advocating for mental health in the workplace.

I partner with multinational organisations and individuals who share my values of courage, integrity, respect, connection, service, and growth. My mission is to create safe spaces and help you become the best leader you can be in your industry. I’ve facilitated coaching sessions and led workshops extensively with contact centres, industry associations, and multinational organisations in 25 countries, developing courage, resilience, and people-centred impact in leadership teams.

I draw from my lived experience and from over two decades in corporate leadership and training to inspire leadership teams to achieve a sense of purpose and self-confidence.

Let's connect and explore if we're the right fit to co-create your goals together. Check out the LinkedIn recommendations at the bottom of my profile page and let's chat!

Your Courage Coach,
Chevonne Hassan

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Chevonne Hassan - Courage Coach's Linkedin Analytics

Chevonne Hassan - Courage Coach

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