Lexore (formerly Frame Me)

- Audited and updated outdated customer records to improve data accuracy and usability.

- Standardized and organized CRM fields, ensuring uniformity for easy segmentation and reporting.

- Identified and merged duplicate entries, reducing clutter and improving system efficiency.

- Scheduled and tracked outreach campaigns, maintaining a consistent pipeline of warm leads.

- Reduced CRM clutter by 40% through a detailed cleanup and duplication process.

Virtual Assistant

ServiceDesk

- Crafted compelling content on all social media platforms and increased awareness by 30%

-Brand positioning  and development of product marketing

-Ensured positive customer experience by proactively managing and growing customer relationships

- Collaborated with various teams (design content, acquisition, sales) to implement strategies

Customer Success Expert| Brand Communication Specialist

KoultureKanvas

- Reduced email response time by 50% by implementing automated filtering and prioritization systems.
- Increased customer satisfaction scores by resolving escalations within 24 hours on average.
- Developed an email SOP (Standard Operating Procedure) that streamlined communication and improved efficiency for the team.
- Created a structured workflow system that improved task delegation, reducing missed follow-ups by 70%.
- Managed a high-volume inbox with 500+ emails weekly, ensuring all critical messages were handled promptly.

Inbox and Workflow Manager

Pipeline App

- Manage communication and email management

- Schedule Appointment

-  Schedule virtual meetings

-  Maintaining online record of documents

-  Calendar Management

-  Prepare and organize database and reports

-  Carry out market research that increased customer acquisition by 15%

-  Data entry

-  Handle customer and client information confidentially.

- Prepare series pitch deck

First Bank of Nigeria Ltd.

-Increased customer satisfaction score by 9% through the changes made while introducing strategic client onboarding

- Reduced complaint management by 15%

- Increased customer retention by 10% across my customer list

- Distributed incoming mail and processed outgoing mail

Customer Success Manager

- Responsible for customer query management

- Onboarded 80% of the branch customer base on the mobile banking application for a seamless transaction

- Improved product education and guidance by 10%

- Processed customer requests for services, such as additional checks, change of address, and reissue of statements

Customer Service Specialist

- Served as the first point of contact and technical resource for all customer inquiries and issues. Managed customer profiles, opened new bank deposit accounts

- Managed product KYC management for effective onboarding by 30%

- Cross-sell bank products and services based on customer needs, following the bank's program standards

- Managed and pass on customer feedback

Customer Service Representative

Dominion Book Store

- Successfully met company sales target by 100% between the years 2010 and 2011

-Increased customer base by 50%

-Designed and implemented a strategic business plan that increased revenue by 50%

- Maintained detailed records of the financial services transaction

Sales Manager

Welcome! If you're on my page, chances are you're a founder, business owner, or entrepreneur ready to take off hard tasks off your plate so that you can focus on what matters in your business.

I'm talking about:

- Saving your time for what matters most in your business
- Taking over your customer support tasks
- Streamlining your workflow to keep you more productive
- Bringing calmness to your process

If all of these describe you, then you're at the right place!

Here's how I can help you:

1 Customer Support
2 Administrative Support
3 CRM Management
4 Project Management
5 Lead Generation and Tracking
6 Research and Data entry
7 LinkedIn Management and Outreach
8. Newsletters and Lead Magnet

Ready to take back control and focus on what truly matters in your business?

- Drop me a DM or send me an email chikavirtualservice@gmail.com

Sounds like a fit? Let's talk!

Taplio

Chika Olayoole's Linkedin Analytics

What is Chika talking about?

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Chika Olayoole's Linkedin Analytics

What is Chika talking about?

Want to drive more opportunities from LinkedIn?

Chika Olayoole's Linkedin Analytics