•	Lead the test program across four workstreams, ensuring seamless delivery of multiple country releases within the digital banking domain.
•	Manage and support four Test Managers, each overseeing vendor-based test teams, addressing competency gaps, and optimizing team performance.
•	Collaborate closely with stakeholders, including the TCOE Lead in Singapore, to align testing strategies with business and regulatory requirements.
•	Define and implement governance frameworks, quality assurance processes, and risk mitigation strategies to improve test efficiency and effectiveness.
•	Drive vendor management efforts by ensuring service level agreements (SLAs) are met, resolving escalations, and fostering accountability within vendor teams.
•	Act as a key problem solver, proactively identifying and removing blockers to enable smooth test execution and delivery.
•	Provide coaching and guidance to Test Managers to enhance their leadership, technical skills, and team management capabilities.
•	Oversee change request testing in retail banking, ensuring timely and quality releases that align with business priorities.

Test Program Manager, UOB Innovation Hub 2

SWIFT

As an Agile Coach at Swift, I've had the privilege of guiding and empowering three dynamic teams within the global member-owned cooperative renowned for its secure financial messaging services. Over the past four years, I've cultivated an environment of agility and collaboration, leveraging my expertise in Agile methodologies to drive continuous improvement and deliver exceptional results.

In this role, I've been instrumental in facilitating Agile ceremonies, providing mentorship to team members, and implementing best practices to optimize productivity and efficiency. By fostering a culture of innovation and adaptability, I've helped our teams navigate complex challenges and seize opportunities for growth.

Through strategic guidance and hands-on support, I've enabled our teams to consistently meet and exceed expectations, driving value for our stakeholders and reinforcing Swift's position as a leader in the industry.

Agile Coach

Throughout my tenure as an Integration Test Engineer, I've bee immersed in the Agile methodology, actively participating in ceremonies such as Sprint planning and Daily stand-up meetings as a vital member of the scrum team. Collaborating closely with developers, I've contributed to the seamless and continuous delivery of features, ensuring the swift deployment of enhancements to our products.

A highlight of my contributions includes the successful delivery of Alliance Access versions 7.1 to 7.3, where I played a pivotal role in enhancing the graphical user interface (GUI). Additionally, I've delved into Alliance Access 7.4, focusing on backend optimizations and improvements.

My versatility shines through in my ability to adapt to changing environments and embrace new technologies. Having previously worked on Alliance WebPlatform, I seamlessly transitioned to utilizing tools such as Confluence, JIRA, and Bitbucket to streamline workflows and enhance collaboration within the team.

Integration Test Engineer

HSBC Software Development (Malaysia) Sdn Bhd

Software Engineer (Tester)

Nettium Sdn Bhd

Software Engineer

Grey 2 Kuala Lumpur

Recruitment Executive

General Clerk

Jayagas Sdn Bhd

I leverage my five years of experience as an Agile Coach and my certifications in Scrum and OKR to help teams and organizations thrive in a rapidly changing world. My mission is to illuminate, support, and mentor others to grow and flourish with the right tools and knowledge.

Previously, I worked as an Agile Coach and an Integration Test Engineer at SWIFT, where I guided and empowered three dynamic teams within the global financial messaging cooperative. I facilitated Agile ceremonies, implemented best practices, and contributed to the continuous delivery of features and enhancements. I also cultivated an environment of innovation and adaptability, helping our teams navigate complex challenges and seize opportunities for growth.

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