Salesforce BA and QA. Working on Salesforce Field Service Lightning (FSL) and OmniStudio.

Salesforce Business Analyst

Performed Quality Analysis as part of SIT and post go-live support to the customer.
Collaborated with cross functional teams to effectively resolve issues and ensure a smooth user experience.

Salesforce Analyst

MapleLMS

Contributed as the Salesforce AppExchange Product owner to streamline user access of the LMS from Salesforce. 
Implemented Sales and Service Cloud.
1. Done wireframing for Sales Cloud and Service Cloud functionality for our LMS product. The objective of the wireframing was to display suggested/recommended courses to support teams and sales teams that can help them serve customers better. Added matching tags to courses on Salesforce so that course suggestions are offered based on the products selected for an opportunity or case.(member and employee training use case)
2. Created Roles, Products, Accounts, Cases, Pricebooks
3. Worked on Sales Cloud, Service Cloud, and Experience Cloud
4. Created a portal using Experience Cloud
     a. Created profiles for the community
      b. Created users for the community portal
      c. Enabled the users to login to the      community as an Experience member 
5. User Acceptance Testing
6. Business Process Mapping using LucidChart and Elements Cloud and Process flow
7. Created prototypes to show upcoming course calendar, learner's course progress, achievements, points and certifications earned (employee training use case) in Salesforce.
8. Designed Reports and Dashboards to showcase learning data from LMS on Salesforce
9. Designed user stories to effectively requirements
10. Carried out product demos for internal employee training

Technical Content Specialist |Salesforce BA | Functional Consultant

Clicked

I am glad to have the opportunity to learn through Clicked experiences. Looking forward to learn more and become an awesome Salesforce admin and developer in future.

Student Trainee

Aplusify - Salesforce® Managed Services

Salesforce Technical Content Writer 

Avancer Corporation

Researching and developing content on Identity and Access Management
- Single Sign-on 
- MFA
- 2 Factor Authentication 
- Cybersecurity 
- Access Governance
- Identity Management 
- Access Management
Blogs, website content, whitepapers, playbooks, social media, press relates, and more!

Sr Technical Writer 

Ecrafts 

content writing, editing, proof reading, and research

Sr. Technical Content Writer 

Rational Business Corporations

ERP end user, Supply Chain Management, Report generation

Client Relationship Manager

LANOS TECHNOLOGIES PRIVATE LIMITED

Technical and Website content writing on SEO hosting.
Technical support and CPanel issue fixing for US clients.

Content Writer

Government of Odisha

Worked under the Panchayati Raj Department, Government of Odisha. 
- Lead and managed a team of three.
- Maintained organization's in the online accounting software. 
- Took care of the enrollment of NREGS workers and deliver jobcards, IAY processing
- Employment registration of youth and taking care of the enrolled youth to attend job fairs.
- Worked as a Booth Supervisor in 2009 General Elections and assisted teachers in quickening the voting process.
- Ensured smooth running of the department and meeting all the deadlines. 
It was a pleasure helping people out.

Computer Programmer

Salesforce Business Analyst| Functional Consultant | Quality Analyst| Salesforce and Copado Certified | Trailhead Ranger | Co-founder @AmChi Salesforce | Plant Lover | Indigenous Techie | IAM Enthusiast

Salesforce BA, QA, and functional consultant, with 3 years of Salesforce experience. Salesforce and Copado Certified professional. Proficient in information gathering, documenting FRDs, process maps, wireframing, quality testing, and prototyping for Salesforce projects. I'm obsessed over growing plants since childhood, apart from my love for Salesforce and technology.
I believe in supporting and growing together in technology and in the real world. I'm working towards being a multiplier (#BAM) and creating an impact with empathy in this beautiful #sustainable #Salesforce #Ohana.
All views are solely mine!!

Taplio

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Chinmayee Pradhan 🌩

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